Information Technology, Project/Program Management/Planning, Staff/Administrative
UW Medicine’s IT Services department is looking for an outstanding CHARGE ROUTER ANALYST to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account!
Dependent Care Assistance program!
On-site childcare centers and other caregiving resources!
Life and Accidental Death and Dismemberment insurance!
Long Term Disability insurance!
Transportation Services Program that includes U-PASS options and other parking services!
Tuition Exemption program at the UW and other higher education institutions across the state)!
Housing resources and home buying options!
Engagement and Wellness programs!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits, eligibility and more, please click here.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The Charge Router Analyst works with clinical and operational management from all UW Medicine sites, including: UW Medical Center; Harborview Medical Center; Seattle Cancer Care Alliance; Hall Health; Children's University Medical Group; UW Medicine Neighborhood Clinics; and UW Physicians.
The Charge Router Analyst must work closely with multiple user committees, billing managers, and directors through the entire UW Medicine system and reports vital information back to Epic Advisory Bodies when appropriate. This position requires frequent interaction with other UW Medicine IT Services teams for solving problems across systems and works with software vendors to implement and support purchased tools and applications
Responsibilities include: Proactive System Monitoring, Troubleshooting, and Maintenance (20%)
Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements. Work with user groups to provide diagnostic assistance, resolution to questions and problem direction.
Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
Provide proactive status updates to management, customers, and stakeholders.
Manage and resolve complex application and process problems and change requests.
Monitor and triage incident, error, and change request tracking [and follow associated polices and guidelines] to meet Service Level Agreements.
Coordinate all system information change requests and trouble tickets, including flow, tracking and prioritization of change requests/tickets, ensuring proper system functionality.
Maintain accurate documentation of systems changes and issues by using standard methodologies.
Customer Relationships and Requirements (20%)
Review and communicate release notes to identify system changes that will impact customers.
Develop customer relationships with operational leadership, ensuring effective collaboration between teams.
Using quality improvement principles, monitor system impact on user and departmental workflows, and incorporate results into system enhancements.
Maintain clear, consistent, proactive communication with all levels of user groups regarding changes to systems.
Make recommendations on strategies, priorities and timeline based on level of effort of development and implementation.
Project and Process Management (20%)
Track and provide regular project status updates to leaders, customers, and stakeholders on progress and obstacles.
Lead small projects or larger project sub-components that may include cross-functional teams.
Observe and interview customers regarding operations and procedures to ensure successful completion of projects.
Follow required Change Control processes to ensure proper approval, coordination, and communication of project tasks.
Application Design, Build, and Implementation (15%)
Identify improvement opportunities through analysis.
Provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies.
Work with other analysts, developers, customers, and vendors to elicit, analyze, and document requirements.
Research, troubleshoot, and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making.
Application Testing (10%)
Test all scenarios conforming to quality standards at the solution level, including:
Test system changes and assist with development of test plans for usability, performance, and adherence to standards.
Oversee results of application and system testing.
Lead validation process in the test management system (e.g., HP ALM) which includes verifying requirement coverage, authoring test cases with input from project team, executing test cases. including coordination of user acceptance testing, and generating defect reports and trace matrix.
Guide analyst teams through defect resolution processes.
Documentation and Reporting (10%)
Evaluate and implement management requests for information to generate reporting requirements.
Design new workflows or application features to support data collection.
Implement reporting solution to meet customers' needs.
Partner with business stakeholders to define data collection workflow; designing new workflows or application features to support data collection.
Develop new and maintain existing application reports; update reporting criteria as necessary with applicable application changes.
Document current and proposed data flows within your primary application, between applications, and other systems and interfaces.
Other Duties (5%)
Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.
Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.
Follow UW Applications build standards and change control processes, with a focus on enterprise build and long-term system maintenance.
Manage external vendor relationships and agreements, including acting as primary contact for daily operations, evaluating possible vendor solutions, and systems products, and managing and coordinating system or application upgrades.
What you’ll bring to the table: (minimum requirements)
Bachelor’s Degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field. (Equivalent experience can substitute for degree requirement.)
Currently holds 2 or more current Epic certifications (or equivalent in other EHR systems) OR has obtained Epic proficiency (or equivalent) and has consistently demonstrated technical competencies for 4+ years in relevant functional/business area.
4+ years recent healthcare or IT experience, including:
2+ years providing EHR application maintenance/support.
Demonstrated experience serving as a role model in providing an exceptional business partnership with customers, continuously adapting to their needs and feedback.
2+ years experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).
Demonstrated ability to translate business requirements into design specifications, follow technical change control processes, and maintain technical documentation.
The successful candidate will also possess:
Values consistent with those of UW Medicine's mission.
Proven outstanding customer service orientation with a history of delivering high quality products on time.
Excellent written and oral communication abilities, including active listening and the ability to convey a positive and professional image in person, on the telephone, and in correspondence.
Ability to analyze and translate complex issues and opportunities into comprehensible ideas and concepts with both technical and non-technical staff, using good judgement based on facts and relationships, while evaluating the impact of change.
Ideally, you’ll also have: (desired skills and experience)
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master’s, PhD, etc.).
An understanding of departmental/clinical operations, workflow, policies, and procedures.
Experience with operational workflow design of clinical and/or billing software.
Experience with Epic applications including EpicCare, Hospital Billing, Professional Billing, and Charge Router.
Certification in Epic Charge Router, EpicCare, Epic Hospital Billing or Epic Professional Billing.
What are some of the other tidbits that you might want to know?
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The majority of work is performed during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed. This position includes on-call support during evenings and weekends, on a rotating schedule with team members.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate clearly in English, both verbally and in writing.
This advertised job posting may not include the complete official job description for the role.
Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do? UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
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