The Practice Manager works closely with the Operations Director, Nurse Director and Medical Director and practice staff at the satellite to ensure a quality based and patient centered workflow. In coordination with DFCI Leadership, she/he will ensure that all policies and procedures are being followed and are in compliance with all federal and state regulations. The Practice Manager will display a high degree of initiative and independent judgment.
The Practice Manager will collaborate closely with physicians, peers and leadership to continuously assess and manage a wide range of objectives, including but not limited to: operations, personnel, practice management, billing, facilities, systems, and programmatic development. The manager will assist with long range planning and project development.
Position located at 736 cambridge st Brighton 02135; St. Elizabeth's Medical Center
PRIMARY DUTIES AND RESPONSIBILITIES:
Oversees regular staff meetings by discipline, and full staff meetings quarterly; takes meeting minutes and follows-up on any action items.
Works closely with the Managers in Billing, Operations, Finance, Clinical and the Patient Advocates.
Maintains physician credentialing, hospital renewals, licenses, subscriptions and dues; ensures timely renewal of licenses for providers.
Tracks and maintains Continuing Medical Education (CME) files for providers.
Maintains BLS and ACLS certifications for practitioners. Schedules recertification classes as needed.
Attends and participates in departmental and interdepartmental meetings and committees.
Develops and implements a system to track areas of responsibility, follow-up and determine deadlines for multiple projects.
Assumes administrative and operational functions; implements appropriate changes and system improvements.
Oversees, prioritizes and delegates department workload.
May discuss outstanding balances for bills and copayments with patients, works with the Billing Department to resolve patient billing issues.
Responsible for credit card transactions, and reconciliation of daily cash flow in the office, including but not limited to maintaining electronic records of all transactions.
Manages and controls expenditures within department budget.
Oversees inventory of office supplies, packing slips, invoices and statements to AP with description of use.
Coordinates each physician's inpatient Billing. Researches insurance and demographics, DOS, and level of visit prior to submission to Billing Department for processing.
Runs daily financial/visit reports.
Works with Operation Director, to effectuate financial and analytical skills including ability to develop and monitor the Practice budget, review and addresses billing issues and statistics to ensure revenue maximization.
Oversees the daily operations of the practice.
Assist in establishing and maintaining policies and procedures, monitoring statistics, managing patient flow and front desk operations.
Identifies, researches, evaluates, and resolves complex administrative and operational issues.
Assists physicians in any non-clinical functions as requested, which may include and not limited to: coordinating meetings, responding to internal and external inquiries, and setting up lectures and presentations, etc.
Supervises the repair and maintenance of all computers, office equipment, and phones.
Executes weekly departmental payroll and maintain accurate payroll records
Maintains employee personnel files and records.
Collaborates with HR on policies & procedures, leave administration, employee relations, corrective action process and recruiting.
Coordinates space and infrastructure issues and ensures effective coordination of training programs.
Designs, implements and assists in the orientation of new staff and on-going training of office staff in various computer software applications, as well as office policies and procedures.
Knowledge of DFCI's policies and procedures.
Coordinates and distributes HR related paperwork and information to staff and providers in the office including but not limited to the DFCI's flu program, Annual Education Update and policy changes.
Cross trains and supervises staff and ensures that performance evaluations, payroll, employee changes and other HR transactions are completed in an accurate and timely manner.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Skilled in planning, analyzing, and coordinating activities and establishing priorities.
Ability to provide support, direction and development to staff.
Ability to identify issues/projects and initiate plans to address forthrightness and integrity.
Willingness to mentor staff to resolve issues, respecting confidentiality and being discrete with any/all information given. Should lead by example.
Must possess excellent computer skills, knowledge of Microsoft OfficeEpic preferred
Working knowledge of medical terminology.
Must possess knowledge in all aspects of safety and have the ability to ensure a safe environment for staff and patients.
Should possess a thorough knowledge of OSHA, HIPAA and all federal and state regulations regarding employment, affirmative action, drugs medical waste disposal and safety.
Flexibility to handle multiple tasks and deadline pressures.
Skills to work efficiently and effectively in all aspects of the positions.
Ability to manage the day to day operations.
MINIMUM JOB QUALIFICATIONS:
Bachelor's degree in Health Care Administration or Management is required. A minimum of 3-5 years health care Practice Management experience is preferred along with previous supervisory experience and knowledge of administrative and supervisory principles and practices.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Internal Number: 2021-20787
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.