Information Technology, Project/Program Management/Planning, Staff/Administrative
UW Medicine’s IT Services department is looking for an outstanding EPIC PHOENIX APPLICATIONS ANALYST to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account!
Dependent Care Assistance program!
On-site childcare centers and other caregiving resources!
Life and Accidental Death and Dismemberment insurance!
Long Term Disability insurance!
Transportation Services Program that includes U-PASS options and other parking services!
Tuition Exemption program at the UW and other higher education institutions across the state)!
Housing resources and home buying options!
Engagement and Wellness programs!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits, eligibility and more, please click here.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (‘ITS’), the primary focus of the Epic Phoenix Applications Analyst position is to closely collaborate with other applications team members, key stakeholders, and UW Medicine customers to provide a service oriented, cross-functional, knowledgeable, single point of technical leadership for application tools and workflows. This position holds the primary expertise and responsibility for supporting Transplant service line applications and clinical care Initiatives.
Responsibilities include: Proactive System Monitoring, Troubleshooting, and Maintenance (20%)
Possess a current understanding of all aspects of the respective service line(s) and application catalog(s) in order to analyze, design, build/configure, validate, and implement system solutions, as well as provide ongoing maintenance and user support.
Understand practitioner practice methods, clinical operations processes and patient interactions within the healthcare delivery system, and how Epic functionality supports these processes. Develop and document current and future state application workflows.
Work with clinical subject matter experts (SME) to analyze, design and document requirements for system upgrades and enhancements, and workflow changes that support clinical operations. Translate customer requirements into technical specifications. Maintain ITS application standards and identify technical solutions that are repeatable, sustainable and reliable for long-term system use and maintenance.
Leverage best practices and documentation provided by Epic through its Epic UserWeb and Community Library.
Customer Relationships and Requirements (20%)
Act as an Epic-certified resource to UW Medicine staff by anticipating and identifying educational, procedural, and functional problems associated with the implementation of new applications.
Develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements.
Meet with customers to identify and understand system requirements and escalate issues.
Set appropriate expectations of customer requirement fulfillment.
Define and facilitate customer acceptance of workflows (manual as well as automated), user interfaces, and reporting specifications.
Project and Process Management (20%)
Assist in resolution of application and process problems.
Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements.
Responsible for the successful completion of project tasks as scheduled.
Lead project sub-components that may include cross-functional teams.
Application Testing (10%)
Test all scenarios conforming to quality standards at the component/feature level, including:
Test system changes and assist with development of test plans for usability, performance, and adherence to standards.
Execute, track, and report detailed results of application and system testing.
Create and maintain application test scripts.
Documentation and Reporting (5%)
Document customer requirements/technical specifications for Epic clinical applications.
Document current and proposed data flows, both within Epic and as Epic interacts with other systems and interfaces.
Document system changes in accordance with organizational change control procedures.
Other Duties (5%)
Support training and education program as needed.
Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.
Work with manager to set professional goals for career development.
What you’ll bring to the table: (minimum requirements)
Bachelor’s Degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field. (Equivalent experience can substitute for degree requirement.)
2+ years recent healthcare or IT experience, including:
Holds current version Epic Application Certification in the following Epic clinical applications module: Epic Phoenix (OR WILLING TO BECOME EPIC CERTIFIED WITHIN 6 MONTHS OF HIRE) PLUS 1 year of professional work experience performing system design, writing specifications, configuring, and/or implementing EHR systems.
1+ years providing EHR application maintenance/support.
1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).
Strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service.
Experience participating in defining customer requirements, translating them into design specifications.
Experience assisting team members and sharing knowledge, with exposure to mentoring others.
Experience walking clients through the use of systems, preferably in a healthcare environment.
The successful candidate will also possess:
Values consistent with those of UW Medicine's mission.
Proven outstanding customer service orientation with a history of delivering high quality products on time.
Excellent written and oral communication abilities, including active listening and the ability to convey a positive and professional image in person, on the telephone, and in correspondence.
Ability to analyze and translate complex issues and opportunities into comprehensible ideas and concepts with both technical and non-technical staff, using good judgement based on facts and relationships, while evaluating the impact of change.
Ideally, you’ll also have: (desired skills and experience)
Advanced degree (e.g., Master’s, Doctorate, etc.)
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Experience with operational workflow design of clinical software.
What are some of the other tidbits that you might want to know?
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The majority of work is performed during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed. This position includes on-call support during evenings and weekends, on a rotating schedule with team members.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate clearly in English, both verbally and in writing.
This advertised job posting may not include the complete official job description for the role.
Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do? UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
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