Research Support - Laboratory/Non-Laboratory, Staff/Administrative
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Internal Medicine, Division of Oncology. The position is located at 4444 Forest Park Blvd. This position is for the Medical School Campus.
Provide advanced support of cost-effective information technology solutions particularly those involving cloud computing by creating new, modifying, and supporting existing software applications. Undertakes complex projects requiring specialized technical knowledge and innovative thinking.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct work flow study and analysis of business practices.
Analyze and document existing processes as they relate to information technology solutions .
Code, monitor, maintain, test, and debug software applications.
Follow established change management processes.
Facilitate code reviews and enforce code standards.
Develop and execute test plan development.
Research and evaluate new technology, products, specialized hardware and tools to optimize development and functionality of applications with particular emphasis on cloud solutions.
Make recommendations to management and customers.
Assist in ensuring team members complete tasks as assigned, taking corrective action to stay on schedule.
Support complex operational activities and recoveries.
Coordinate with software vendors and external service providers.
Troubleshoot escalated software bugs and provide fixes.
Provide off hours support, as needed.
Provide, cultivate and foster excellent customer service.
Enforce adherence to departmental standards.
Instruct, train, and guide less experienced staff.
Perform other duties as assigned.
Bachelor’s degree in a technical discipline, such as computer science, plus three years of relevant technology experience or an equivalent combination of education & experience.
Bachelor’s in a technical discipline.
Seven years of relevant technology experience.
Prior experience in a higher education technology environment.
Advanced technical knowledge of application systems and analysis, as well as industry best practices.
Ability to research and implement new technologies in specialty or related areas.
Strong communication and collaboration skills, with the ability to work as part of a team and independently.
Champion continual improvement of internal processes and procedures.
Ability to consult with clients and higher level technicians and analysts to resolve technical problems and ensure customer satisfaction.
Ability to interact with customers to discuss and recommend alternative technical solutions.
Ability to work extra hours and recognize the need to do so.
Ability to adjust scheduled time.
The hiring range for this position is $71,323 - $92,789 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.