The Division of Rheumatology has an exciting opening for a highly skilled Operations Manager. The selected candidate will provide comprehensive and highly skilled administrative support to the Division Administrator in the areas of administration, communications, clinical operations, project management, faculty affairs and HR. This is a dynamic position such that the day-to-day assignments will likely vary from one week to the next, allowing opportunity for the individual to develop a broad range of skill sets and play an important role in meeting the operational needs and strategic initiatives of both the Division of Rheumatology and the Department of Internal Medicine.
Serve as operations lead for administrative areas including, but not limited to, HR, clinical operations, communications and space management
Ensure Divisional policies and procedures meet the needs of our faculty, staff and students and are consistent with department, school and university guidelines. In coordination with administrative staff, ensure all policies and procedures are documented and staff are trained to execute as documented
Serve as the divisional flu liaison
Administratively manage and supervise administrative support staff members
Review and approve time off ensuring adequate coverage and cross training
Establish, measure, and monitor performance standards and ensure staff are trained to meet or exceed those standards
Assign staff to meet divisional needs
Faculty Affairs: (10%)
Coordinate with the division and department administrative teams on:
faculty recruitment including arranging visits, reimbursements, and dual career program
faculty reviews including ensuring CVs and MCV are updated as needed, department and division data submissions are complete, faculty review and work planning meetings are scheduled with the Chief
sabbatical planning is coordinated with eligible faculty and the department faculty affairs team
faculty onboarding and orientation
faculty leave of absence
Clinical operations (20%)
Facilitate the clinical division’s clinical operations serving as a liaison with call center staff
Support Service Chief in executing administrative support and logistical needs
Oversee the tracking and documentation of faculty sick and vacation time and providing reporting to divisional leadership
Manage QGenda scheduling software platform for clinic closing and opening process
Event planning and coordination (5%)
Oversee the planning and coordination of lectureship events, including developing and managing budget, reservations, CME certifications. Responsible for planning location, invitation, and hosting details prior to events, as well successful execution of event
Other duties as assigned (5%)
Bachelor's degree in Healthcare Administration, Public Administration, Business or similar field with at least 3 years of directly related experience or equivalent combination of experience and education
Must have demonstrated excellent inter-personal and communication skills, the ability to work in a high-pace environment
Must possess exceptional customer service skills
Must have a demonstrated history and commitment to personal learning and growth
Must possess ability to work independently and within a team, prioritize, and manage multiple assignments
Considerable knowledge of Microsoft Excel, Word, and PowerPoint
Demonstrated ability to effectively and efficiently manage additional workload as required
Demonstrated excellent organizational skills, great attention to detail and ability to maintain confidentiality
Leadership skills including integrity, motivation, positivity, team building
Proficiency in the Wolverine Access, M-Pathways, and MiChart environments
Progressively responsible experience in the academic medical center setting
Innovative and think proactively, with a positive attitude
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 190454
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.