Direct, coordinate, and oversee the day-to-day operation of the Linen Distribution department including direct supervision of staff.
Includes scheduling, training, orientation, evaluation, mandatory requirements, delivery schedules, employee attendance, discipline, payroll, and monitoring of effectiveness of employee work completion. Act as linen liaison with all customers to expedite and resolve service issues. Meet periodically with Nurse Managers to discuss inventory levels for unit specific use and make adjustments as required using financial analysis and actual usage information as data substantiation. Promote safety environment by ascertaining that employees are working within set guidelines for pushing and pulling loads as directed. Act as department representative at daily institutional Safety Huddles, report service related issues to Manager and follow up on correction measures in response to any linen-related safety issues. Maintain the overall responsibility for institutional Lab Coat Program including supervision of Lab Coat Room Attendant. Oversee and verify daily linen billing to users. Interface with Environmental Services for coordination of removal of soiled linen from hospital on a timely basis. Interface with cooperative laundry service for receiving, returns, quality concerns, and service concerns. Direct Associate Supervisor's daily functions of interacting with customers and employees for the purpose of ensuring overall service level satisfaction. Conduct monthly staff meetings to provide feedback on operational as well as financial performance. Promote a working environment noted for effective cooperation and collaboration between programs, services and co-workers.
Minimum High School Diploma or equivalent .. A minimum of 3 years of supervisory or proven lead experience in an environment that requires logistics knowledge. Experience in direct supervision of at least 10 to 12 employees. Comfortable using desktop computer applications, especially Microsoft Excel and Microsoft Outlook. Strong organizational skills and attention to detail. Continuous improvement mindset. Able to communicate professionally in English, both verbally and in writing.
Knowledge of Michigan Medicine internal units and full knowledge of linen products. Previous supervisory experience in a union setting. Excellent customer service skills. Previous experience in a distribution environment. Demonstrated knowledge of Michigan Medicine policies and procedures. Knowledge of training and supervising techniques. Knowledge of the occupational hazards and safety precautions applicable to the work. Knowledge of labor relations and applicable AFSCME union contracts. Knowledge of equal employment opportunity policies and procedures. Ability to monitor and evaluate program and organizational performance in order to assess efficiency and effectiveness. Ability to maintain records and prepare reports.
Work schedule will vary. Must be available to work overtime, holidays, and weekends as needed.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 190382
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.