ABOUT THE DEPARTMENT The USC Department of Public Safety (DPS) is one of the largest campus public safety departments in the United States employing 300+ full-time personnel and 30 part-time student workers. The departmentâs primary mission is to provide a safe and secure environment on campus and in the local USC community that allows students, faculty, staff and campus visitors to realize their academic and social pursuits.
We seek a Public Safety Dispatcher to join our dynamic team. The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information. In addition, skilled in controlling emotions and ability to work under pressure.
Receives emergency calls requesting police, fire, and rescue assistance. Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.
Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls.
Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies.
Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.
Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities. Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.
Must be able to work varied days and rotating shifts: 8 or 10 hours per day, 40 hours per week. Must be able to report for work in case of emergencies.
The hourly rate for this full time position is $24.38and you are eligible for over-time.
The following are the steps that you will have to go through during the selection process.
Application â All applicants must complete the online employment application and submit a resume and cover letter. Applicants who are assessed as meeting the position qualifications and desired background experience will be contacted to continue in the selection process.
Test â The test will consist of an integrity test and CritiCall test.
Oral Interview â The oral interview will be conducted by a panel to assess your knowledge, education, experience, and general ability to successfully perform in the position.
Psychological Evaluation â The Psychological Evaluation consists of an individual oral interview and evaluation by a licensed psychologist on factors related to successful performance in the job.
Medical Exam â The medical exam consists of a job related pre-placement physical exam which includes a drug test, TB skin test, hearing and vision testing.
Background Screening â The background screening will be conducted by HireRight which consists of a criminal background check, SSN Trace, Motor Vehicle Record, National Sex Offender Registry, Employment Verification, Education Verification and Military Service.
Minimum Education: High school or equivalentMinimum Experience: 6 - 12 monthsMinimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions.
Internal Number: REQ20094158
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.