Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of the Ophthalmology Clinical Practice. The position is located at the Eye Center at Forest Park (5615 Pershing Ave., Suite 27, St. Louis, MO 63112).
Position is responsible for providing clinical office support which includes answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments.
PRIMARY DUTIES AND RESPONSIBILITIES:
Answers telephone calls and handles patient questions or routes to appropriate personnel.
Schedules, reschedules, cancels, and confirms patient appointments.
Registers new patients in the system and obtains demographic and insurance information.
Assists with obtaining referrals/pre-certifications as needed.
Provides packets of information to patients associated with services which may accompany the appointment.
Assists other clinical support staff during peak time, vacation/illnesses.
High school diploma or equivalent high school certification.
One year of experience in a medical office setting or related customer service/office experience.
Demonstrated human relations and effective communication and customer service skills; working knowledge of insurance, medical terminology, and computer skills.
Experience with Microsoft Office software.
Experience in a clinical setting.
The hiring range for this position is $13.80 - $15.99 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.