Under the direction of the Nurse Manager, performs and coordinates general front office duties, to include but not limited to clinic and procedure appointment scheduling, authorization, billing verification, completion and coding of billing document, insurance eligibility and verification, triaging phone calls and performs other duty as assigned. Maintains confidentiality. Work cooperatively and communicate effectively with team members and other departments to ensure accuracy and efficiency of scheduling and coordination. May perform other related duties as assigned.
High School Diploma or GED.
Minimum of three (3) years of administrative experience.
Computer skills and data entry experience, especially with charge entry and scheduling. Proficient knowledge of Microsoft Office Systems.
Demonstrated ability to determine importance of calls and proper area of referral.
Experience scheduling appointments with the ability to exercise judgment and make decisions with regard to patient needs.
Demonstrated knowledge of medical terminology, preferably pulmonary medicine.
Proven knowledge and familiarity with various insurance types and the authorization process.
Strong interpersonal skills and ability to effectively communicate in a professional manner, both in person and by telephone when dealing with diverse groups of people.
Four (4) year college degree in a related field.
Three to five (3 - 5) years of administrative experience.
Experience with insurance verification.
Experience with referral authorization/scheduling.
Relevant experience in a large complex healthcare environment.
Knowledge of UCSD Medical Center systems (EPIC, Webpaging).
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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