The Student Financial Services (SFS) Coordinator at Harvard Law School (HLS) is responsible for providing front-line customer service and operational support for the J.D. financial aid program. This position serves as coordinator for assigned operational processes (billing or financial aid applications). This role provides exceptional customer service in a team-based environment.
As a Student Financial Services Coordinator you may:
Share primary responsibility for walk-in, telephone and email inquiries
Assist with website management including updating and creating content to guide students through the aid process
Serve as primary contact for assigned operational processes; coordinate communication with students and families, assist with form design and maintenance, data validation, tracking and monitoring status
Assist with aspects of financial aid award processing including basic awarding, updates, quality control, student loans, grant allocation and the distribution of funds
Serve as primary billing contact with students and HLS staff; monitor student billing accounts to coordinate registration and graduation clearance processes
Handle tracking and payment of departmental expenses, reimbursements, PCard payments, and ordering supplies
Perform other duties as assigned; some duties may report to other members of the SFS team
Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive.
All offers to be made by HLS Human Resources.
Salary Grade: 054
Union: 55 - Hvd Union Cler & Tech Workers
Minimum 3 years of relevant administrative, customer service and/or technology leaning support experience required.
We are looking for people who have:
Effective written and oral communication skills and attention to detail
Experience managing complex processes in a technological environment
Strong data management and analytical skills, proficiency in Excel and in web-based data management tools
Comfort working collaboratively with a team to manage a demanding workload
Background in financial aid helpful
Comfort presenting information to small groups helpful
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 52678BR
About Harvard University Law School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.