As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview Medical Center has an outstanding opportunity for a HEALTH SERVICES MANAGER (CLINIC MANAGER) of the Medical Respite Program at Jefferson Terrace (Edward Thomas House).
The Edward Thomas House Medical Respite is a unique medical respite harm reduction program that provides shelter care with embedded nursing, mental health, and case management services to an at-risk homeless population. Medical Respite is a part of the Healthcare for the Homeless Network and is supported by funds from multiple sources including King County Public Health, MIDD, and local hospitals. The Edward Thomas House admits patients referred from all King County area hospitals 7 days a week and operates 24 hours a day, 365 days a year. The program is operated by Harborview Medical Center (HMC) at an off-site location next to the Harborview emergency department.
The Program Manager provides leadership for unit and department activities that promotes:
Effective managing, developing and evaluating the competence and satisfaction of assigned workforce
Effective operational problem solving and communication at all levels
Effective interdisciplinary and interdepartmental collaboration and service coordination
Effective evaluation of unit practices, policies and continuous process improvement
Effective planning and evaluation of space, resources, numbers and skills of staff to fulfill mission
RESPONSIBILITIES: Planning Objectives and Goals
Fulfill the objectives and program goals outlined in the contract between Harborview Medical Center and Public Health of Seattle/King County to provide Respite Care at the Jefferson Terrace site
Integrates patient input into the development of Jefferson Terrace Respite through satisfaction surveys and individual feedback
Plan staffing and program development with staff and patient safety in mind
Provides leadership to appropriate committees, taskforces and work teams Provides participation in the development and maintenance of unit policies, procedures and protocols to guide the program development
Decision Making and Problem Solving Establishes effective work priorities, methods and project flow for self and assigned workforce
Considers the impact of unit decisions on overall organizational philosophy and goals
Orchestrates change to improve clinical and organizational outcomes
Promotes an open, respectful, collegial working environment with staff and managers
Resolves conflicts tactfully, flexibly and diplomatically
Respects and supports diversity in team member’s backgrounds and contributions
Mentors, coaches and develops staff for customer service, equity and service excellence standards
Maintains competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes. Keeps up-to-date employee evaluations
Demonstrates knowledge and skill in working with labor issues/concerns
Maintains all paperwork [personnel files, leave records for unit employees]
Ensures that unit practices are compliant with regulatory agencies and standards
Initiates, implements and evaluates appropriate CQI activities in the unit.
Reviews incident reports, complaints and other unanticipated events and initiates action plans as appropriate
Provides input into capital and operational budgets
Monitors, manages and controls responsible budget reporting
Maintains clinical knowledge base related to clinical area and practice standards for assigned area
Participates in clinical benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes. Collaborates with relevant clinical disciplines to assess and address the needs of patient populations served
Maintains professional relationship through memberships in professional organizations, networking and high professional visibility
Masters degree relevant to the service area or equivalent education and experience
Minimum 3 years of related management experience in a patient care setting
Minimum 2 years of experience working with homeless or vulnerable populations
Registered, certified, and/or licensed to practice in the state of WA, as appropriate
An equivalent combination of education and experience will be considered.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.