The Department of Neurological Surgery provides care to patients of all ages who have experienced neurological symptoms, neuro-trauma, or disorders of the nervous system requiring medical or surgical intervention. Diagnostic groups commonly cared for include: brain tumor, spinal tumor, brain injury, spinal cord injury, vertebral and/or spinal cord abnormalities, hydrocephalus, intracranial hemorrhage, craniovertebral junction abnormalities (CVJ), transient ischemic attack (TIA) or ischemic stroke, autoimmune disorders, Parkinson disease, seizures, headaches, episodic disorders, mental status changes, meningitis, encephalopathy, congenital disorders of the skull/spine/nervous system, and neurological problems involving respiratory compromise.
The PAS Resource Specialist for the Department of Neurological Surgery supports a range of administrative and clinical support functions for the Department. The PAS Resource Specialist is responsible for providing leadership and guidance for PAS Specialists in the areas of financial screening, patient eligibility for services, managed care and other health care contract terms, billing and coding, and complex patient referrals. The PAS Resource Specialist will provide assistance in the use of the PAS network software.
The PAS Resource Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individuals obligations, obtaining necessary authorizations for care, coordinating medical, surgical, and diagnostic test appointments, and assisting patients in an office and clinic setting. Duties include processing pre-authorization requirements with outside entities, handling incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care.
This position may also provide instruction to PAS-S personnel on processes and procedures and will provide cross-coverage and fill-in coverage as needed for department PAS-S and PAS-R roles, as directed by the supervisory team.
Areas of focus include:
Enrollment and Authorization
Point of Service Operations
Training and Competency
Clinical Service Resource
Managed Care Coordination
Department Quality Work
One year of experience in a medical office setting including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU
Self-directed and organized with ability to excel in a busy environment
Must work effectively with providers, managers, and peers and exhibit excellent customer service and communication skills
Excellent verbal and composition skills and ability to convey detailed and complex information
Proficient in computer programs including MS Office Suite (Excel, Word, PowerPoint, etc.)
Typing speed of at least 45 wpm
Thorough knowledge and experience with multi-line phones
Demonstrated record of punctuality, attendance and successful performance with past and present employers
Experience in a neurological surgery department
Knowledge of neurosurgery terminology
Formal customer service training
Surgery scheduling experience
Managed Care coordination experience
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm