At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Patient Services - General Medicine department and discover how your talents can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Scheduling appointments or procedures.
Receiving and/or registering patients, visitors and staff for admissions.
Collecting, verifying, and recording required information.
Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.
Answering, screening and routing telephone calls.
Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.
To qualify, you must have:
A high school level of educational development and one to two years of previous experience. Work requires the analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.
Excellent verbal & written communication and interpersonal skill.
***This position is part time 8 hours per week, working every other weekend/holiday from 7:00am -3:30pm. ***
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3070863
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.