The Assistant Registrar/Military Services Coordinator is a key member of the Registrar’s Office team, serving as School Certifying Official in matters related to the Veterans Administration (VA) and other Military programs. The position ensures all college processes align with Military requirements. Additionally, the position coordinates curriculum updates and changes for undergraduate, graduate, and online programs.
Military Benefits and Compliance • Processes certification for VA benefits according to federal guidelines and regulations; performs needed analysis calculations to determine eligibility requirements satisfy all federal, state and institutional laws; determines award amount adjustments, changes, or corrections as needed to student VA accounts; • Acts as administrator for GoArmy and other military websites for download of materials and reporting of grades; • Provides exceptional customer services for students, employees, and the public; responds to inquiries concerning VA and benefits eligibility; ensures students understand all policies and procedures related to their aid records. Communicates with Federal, State, and local agencies which provide financial assistance to military students; • Prepares and maintains records and files for reporting purposes; compiles data and prepares special or recurring reports for supervisor or other departments as requested including federal audits; Ensures supporting documentation required by the VA is communicated and collected for new or updated programs; • Coordinates reviews associated with potential military partners for review by content experts including ACE alignments when available, consultation with content experts, and maintaining documentation on all institutional military MOU/AA/MOA agreements; • Reviews potential and matriculated student official and unofficial transcripts for potential transfer credit toward degree program of interest; • Maintains current knowledge through regular professional development activities. Attends and participates in department meetings and serves on college committees as required; Curriculum and Scheduling • Coordinate the update of the Academic Catalog. Create new approved courses and update current course details in the catalog and student information system (including prerequisites, course description, and attributes); • Communicate changes to impacted institutional offices including registrar’s office colleagues, admissions, marketing, advising, and academics; • Assist with SIS data entry, upgrade testing and course schedule development for programs across the college.
Education • Bachelor’s degree required.
Experience • 1-3 years of higher education experience with one year VA SCO work experience or equivalent.
Skills and Knowledge • Must be detail oriented and work well as part of a team; • Must have excellent written and oral communication skills; • Proficient in Microsoft Office Suite.
• Knowledge of Banner or similar Student Information System; • Familiar with VA Once processes (Veteran Administration software) for reporting enrollment certification; • Ability to interpret and follow FERPA, AACRAO, Veteran Administration educational benefit and Catalog guidelines when handling/responding to student record, registration-related and educational benefit inquiries and issues.
About New England College
New England College is a private, non-profit college, located in the quintessential New England town of Henniker, New Hampshire dedicated to providing exceptional education for undergraduate, graduate, and doctoral students from all over the world.