For nearly 75 years, the University of Southern California has been dedicated to ensuring that people of every age and from every circumstance can live their lives to the fullest â no matter what.Â Today, the USC Mrs. T.H. Chan Division of Occupational Science and Occupational Therapy proudly carries this tradition of leadership forward to improve the quality of life of people and communities across the world.
The Division of Occupational Science & Occupational Therapy is looking for a customer service-oriented Client Scheduler to join the team! The Client Scheduler will be responsible for scheduling client appointments, communicating schedules to Clinicians, and receiving and directing incoming calls.
In this role, the Client Scheduler will be responsible for but not limited to:
Schedules high volume of patient appointments according to availability of space, Clinicians, and equipment needs, etc. Provides a high level of customer service for all patients.
Receives and screens patient telephone calls or visits. Takes messages and provides information to patients.
Checks in and registers patients according to established protocol. Collects patientâs payments.
Checks patientâs benefits and eligibility.
Reviews schedule on a regular basis and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel.
Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.
Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and/or performs other incidental department tasks, as assigned. Covers other areas as needed.
Tidy and cleans treatments rooms at the end of the day.
Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPPA regulations.
Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.Â
The ideal should have experience working in a healthcare setting scheduling patient appointments while providing excellent customer service. The successful candidate should have previous experience handling high volumes of incoming calls, must be able to work quickly and efficiently with strong attention to detail, and have strong communication skills. Basic front desk skills highly preferred. Bilingual Spanish preferred.
USCÂ has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.Â To view more information, please visit: https://employees.usc.edu/benefits-perks/
Minimum Education: High school or equivalentMinimum Experience: 1 yearMinimum Field of Expertise: Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task.
Internal Number: REQ20093842
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.