THIS POSITION IS OPEN TO CURRENT EMPLOYEES OF UW MEDICINE DEPARTMENT OF PATIENT FINANCIAL SERVICES ONLY
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
Our PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a full-time PATIENT ACCOUNT REPRESENTATIVE LEAD.
The PATIENT ACCOUNT REPRESENTATIVE LEAD will work closely with supervisors. Participate in interviewing applicants and training and orienting new employees to the department. Provide feedback to supervisor for employee performance evaluations, corrective action plans and training plans. Review work and provide instruction to improve efficiencies and accuracy in account resolution and to ensure compliance with established procedures. Liaise with patients, payers and UW Medicine entities and affiliates to resolve complicated billing issues. Answer questions from staff; identify and resolve problems or unusual situations; recommend changes as necessary. Monitor and evaluate policies and procedures to suggest operational changes. Participate in and/or lead special project work. Perform Patient Account Representative duties to cover for absences and prevent backlogs.
This position is responsible for regularly assigning, instructing and checking the work of Patient Account Representatives, training and orienting staff, providing feedback on employee performance. Identify and resolve complex accounts for timely resolution of the patient account in its entirety.
Assist in the establishment of standards, policies, and procedures
Assist with development and maintenance of billing and follow up reference documents
Respond satisfactorily and timely to requests and questions
Coordinate with supervisor in assigning, reviewing and monitoring quality and timeliness of work and identifying training needs of Patient Account Representatives
Assist in orienting and training new staff and retraining current staff
Analyze and review appeals and provide feedback to Patient Account Representatives
Participate in the PFS closing rotation
Participate in special projects
Serve as a Super User for system upgrades and changes
Assist Patient Account Representatives with obtaining information necessary to obtain retroactive authorizations including letters of medical necessity
Understand and interpret complex requirements and be able to prioritize and manage updates from multiple sponsors, both federal and non-federal. Maintains up-to-date knowledge of requirements
Work collaboratively with other UW Medicine Departments
Other duties as assigned
Demonstrated ability to meet deadlines and quality and performance standards
Demonstrated ability to provide excellent customer service to customers and patients
Demonstrated ability to maintain effective working relationships
High School graduation or equivalent AND three years of experience in patient accounting, customer service or a related office environment. OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.