The Campus Visits & Events Associate serves as a member of the Campus Visits & Events Team and is responsible for the daily operations of the front lobby and front desk area, including all daily tours. In addition, the Associate provides supervision and oversight of Student Ambassadors and oversees multiple campus visit initiatives and events, including specialized visits, in addition to supporting the group visit program.
Minimum Qualifications Required:
Education required to ensure success in this position: •Bachelor’s Degree (required)Experience required to ensure success in this position: •1-2 years visitor center, event and supervisory experience preferred
Special skills, knowledge and abilities: •Strong customer service aptitude, strong oral and written communication skills, capacity to engage student information systems
Physical requirements: •Sitting, standing walking, ability to lift and carry up to 25 lbs. •Ability to navigate campus/public buildings and grounds •Ability to travel independently by car and/or plane Environmental conditions: •Professional office environment with interruptions and noise due to frequent visitors, students, staff and faculty •Occasional travel required for meetings, conferences, etc.
Ability to operate the following vehicles or equipment: •Golf Carts •Standard office equipment: computer, fax, phone, etc. •Vehicle –college vans/cars
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Serve on the Campus Visits Team o Oversee and support the welcome, tour experience, and post visit follow-up for on-campus daily visitors (e.g. front desk, lobby, hospitality cart, thank you cards, etc.) o Support virtual campus visits o Supervise the Student Ambassador Team -including hiring, scheduling, training, and professional development. o Conduct weekly one-on-one professional development meetings with Student Ambassadors o Oversee and support the Student Ambassador specialized responsibilities o Oversee scheduling, organization and implementation of Spring yield events o Support all group visit experiences (e.g. scheduling, tours) o Support the organization and implementation of all Admissions events o Collaborate with the Campus Visits Team to discover new and creative ways to serve our guests o Serve on the Labor Supervisor Team to support comprehensive training, special learning opportunities, and celebration of work well done o Routinely monitor data, surveys and dashboards in order to assess effectiveness o Collaborate with other members of the Admissions Staff to ensure effective and excellent service to our prospective students and their guests o In support of Berea College’s great commitments this position requires student supervision. The fourth great commitment is to promote learning and serving in community through the student labor program, honoring the dignity and utility of all work, mental and manual, and taking pride in work well done. The Supervision would include scheduling, assigning and approving work performed. Developing students about common workplace acumen and giving them tangible work experience is an expected outcome. To learn more about the student labor program and requirements on this position see: Labor Program Goals
Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.
About Berea College
Berea College achieved national distinction as the first coeducational and interracial college in the South. With an emphasis on service to the people of Appalachia and beyond, Berea enrolls 1,600 students from 40 states and 70 countries. The College has a longstanding commitment to interracial education; here, people of different races seek to learn from and about each other, while also living together. Berea is among the most racially diverse private liberal arts colleges in the United States. It admits only students whose families are unable to afford the high cost of tuition and awards each of them a Tuition Promise Scholarship, meaning no student ever pays tuition. Berea’s students excel in the College’s supportive but demanding academic environment, and many are the first in their families to graduate from college. The College is one of nine federally recognized Work Colleges, and all students hold a position in which they work 10-12 hours per week. Washington Monthly Magazine has consistently ranked Berea in the top 3 of Liberal Arts Colleges for its success in educating and graduating academically talented, low-income students who become service-oriented leaders in their professions and communities; in 2016 and 2017, the magazine ranked it number 1.