Rutgers, the State University of New Jersey is seeking a highly motivated Contact Tracer Manager for the Center for Public Health Workforce Development within the School of Public Health.
The Contact Tracer Manager is responsible for the day-to-day management, oversight, and placement of the SPH student and alumni contact tracers. The Manager will administer and coordinate implementation of contact tracing training and update training materials as needed. The Manager will oversee the day-to-day administration of contact tracers, reviewing time sheets, ensuring coordination with State and Local Health Departments and other Contact Tracing Team members.
Among the key duties of this position are the following:
Stays up-to-date on the most recent guidance from the Centers for Disease Control (CDC) and New Jersey Department of Health regarding COVID-19 and ensures that Contact Tracers understand and can communicate this guidance to cases/contacts.
Provides supervision and troubleshooting to the Contact Tracers.
Conducts regular check-ins with the contact tracing team to identify common themes in issues they are experiencing as they conduct outreach and work to efficiently resolve those issues.
Reviews and approves the Contact Tracers' schedules and recorded time. Reviews supporting documentation (e.g., AWS Data Report),as needed to assure accuracy of Contact Tracer time submitted. Completes all approvals according to payroll timelines.
Liaises with partners and stakeholders at the local health departments(LHD), the Department of Health (DOH), local community, and other agencies/entities.
Reviews training materials and develops or revises curriculum.
Develops and manages reports for the Center Director, the Program Manager and other partners.
Minimum Education and Experience:
Bachelor's Degree in Public Health, Social Work, Nursing or a related field.
Four (4) years relevant experience in a program coordination or administrative function that includes coordination of work and management of people (along with the Bachelor's Degree).
Required Knowledge, Skills, and Abilities:
Understanding of, and ability to explain, the medical terms associated with COVID-19 and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection, types of tests used to diagnose infection, and available prevention and control interventions (e.g., isolation/quarantine, social distancing, environmental surface cleaning).
Excellent communication skills; and computer literacy.
Critical thinking skills; sound judgment and attention to detail.
Basic skills of effective communication including active listening, empathy, cultural humility, and compassion are essential.
Proficiency in basic computing and ability to access and navigate various databases and software programs following training.
Excellent interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with patients and contacts.
Must have excellent organizational skills, be detail-oriented, and able to communicate with culturally diverse community members clearly and with sensitivity to the challenging circumstances they may be experiencing.
Must have a distraction-free, private work environment.
Master's Degree in Public Health, Social Work, Nursing or a related field.
Three (3) years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; excellent communication skills; and computer literacy (along with the Master's Degree).
Professional health related experience.
Physical Demands and Work Environment:
Lift or exert force up to 25 pounds.
Posting Number: 20ST1836
Location: Off Campus
Internal Number: 120953
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.