Department: IT AS App Dev & Ops
Salary/Grade: ITS/76

Job Summary        

Completes maintenance on existing software products. Assists in developing code, tests and debugs new software, and makes enhancements to existing software. Writes programs according to specifications from senior staff. Performs basic system integration tasks

Strategic Planning

• Collaborates with user to develop work flow and best practices.
• Assists in all stages of the project, starting from the initial planning stages.    

Administration

• Responds to inquiries via phone, online, in-person, etc.
• Creates and maintains software/process/support documentation.
• Routes more complex requests for features/upgrades/changes to appropriate senior staff/management.
• Participates in team/project meetings.
• Identifies database and software performance issues and makes adjustments. 

Development

• Assists with design, development, and maintenance.
• Tests and debugs software.
• Writes programs according to specifications from senior staff.
• Codes software applications adhering to designs that support internal business requirements or external user.
• Completes tier 3 troubleshooting.
• Develops reports.
• Prioritizes assigned tasks.
• Opens help tickets with vendors          

Minimum Qualifications

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.    
• No experience required.

Preferred Qualifications

• Knowledge of higher education.
• Experience working as part of an Agile software development team and/or as part of diverse information systems project teams is highly desired
• Knowledge of current industry best practices in software design and software development implementation, methodology, including structured testing (Agile, Scrum, Kanban, Waterfall).
• Experience with relational database development.
• Experience with writing test cases for development.
• Experience in creating technical documentation.
• Familiarity with continuous integration and deployment systems (Docker, Jenkins, Github, Terraform) is desired.
• The ability to be a self-starter.
• Familiarity with cloud (AWS) technologies

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.