Supports the operational functions to enhance efficient and effective card servicing to members. Specifically responsible for ATM/Debit and Credit Card Services. This role will also provide timely, accurate and professional assistance to members and staff. Provides back up for the Fraud and Dispute Specialist, as needed.
The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not for profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.
Card Services Representative
Do you enjoy customer service and have experience with banking or finance? If the answer is yes, please read on!
Reporting to our Card Services Manager, the Card Services Representative is responsible for the following:
Responding to email and phone inquiries from credit union personnel and members.
Auditing debit card lost and stolen report.
Monitoring fraud credit card reports and makes necessary changes to resolve errors.
Monitoring and processing dispute and fraud DocuSign forms.
Reviewing and processing new credit card orders on hold and rejected.
Downloading and processing suspicious or fraudulent card activity spreadsheets.
Interacting with merchants, card processors, and members to facilitate the processing and resolution of disputes and fraud cases.
Entering dispute and fraud transactions to tracking spreadsheet and creates close out letters.
Entering chargebacks in accordance with MasterCard regulations.
Scanning dispute and fraud forms to document management system.
Attending trainings on chargebacks, disputes and fraud regulation as required.
Providing back up for the Fraud and Dispute Specialist and other Card Services staff.
Performing other job related duties and projects as necessary.
Please provide a cover letter with your application and upload as one document
Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Diversity, Inclusion & Belonging:
The dynamism that comes with working at Harvard is largely the result of our diversity. Here, staff, faculty, administrators and students representing a wide range of ages, races, interests and backgrounds come together in pursuit of common goals. Together, we strive to provide an environment that values diversity and promotes an inclusive culture.
Harvard offers an outstanding benefits package including:
Harvard's Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. Comprehensive benefits, generous paid time-off, access to education and professional development, and a vibrant campus with abundant cultural and recreational opportunities create a competitive and compelling total rewards package. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts.
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Salary Grade: 052
Union: 55 - Hvd Union Cler & Tech Workers
High school diploma.
Two years of college or equivalent training required.
Experience within banking, credit union, or fraud risk management preferred.
Must be extremely detail oriented.
Excellent customer service and great organizational skills required.
Must be proficient with MS Excel, Word, Internet Explorer, Email (Outlook), other applications as required.
Excellent verbal and written communication skills.
Self-motivated with excellent problem solving skills.
Strong interpersonal skills.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 52674BR
About Harvard University Employees Credit Union
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.