Administrative Optometric Technician will triage phone, in-person patient encounters and patient secure-messaging detailing visual and ocular complaints, and ocular emergencies; make independent decision regarding scheduling appointments in the appropriate clinic service. Will provide patient services for appointment check-in and check-out. Will be responsible for assisting patient's arrivals, answering phones, scheduling appointments, arranging, and verifying insurance coverage. Understand HIPAA policy and present HIPAA information to patients. Will provide patient check-out services by re-verifying insurance, processing patient billing and coding sheets for accurate optometric procedures and diagnostic codes; collecting exam fees and co-pays along with eyewear purchases. Responsible for posting payments for services and materials, determining patient and insurance responsible balances; entering adjustments, refunds, and discounts in Compulink software. Understands and explains eye examination procedures and fees to patients, answers patient prescription related questions and patient questions based on medical record information. Responds to spectacle, contact lens, and medication/medication refill requests from patients and attending optometrists. Supports Medical Records Department daily operations in accordance with state/federal regulations and college/university procedures governing medical records handling. Understands HIPAA and data entry of confidential patient information. Performs Release of Information duties in a secure and confidential manner. Prepares and reviews medical records and prescriptions for completeness and accuracy, scans documents/images into EHR and conducts quality reviews. Archives and purges medical records. May assume other Medical Records duties in absence of manager. Communicates with other medical providers regarding patient care and referrals and delivers and retrieves records. Provides copies of receipts and Rx's to patients. May perform these duties in other departments such as: Medical Records, Vision Rehabilitation, Contact Lens, Binocular Vision/Pediatrics, Vision Therapy, Advanced Ocular Care, or the Eyewear Gallery. Performs other Administrative duties as needed.
Two-year college degree or an equivalent combination of education and experience.
One year of experience in optometric or health care setting; graduate of two year optometric technician program, optician or apprentice optician; knowledge of practice management software; understanding of medical and administrative procedures; positive attitude and excellent oral and written communication skills.
Target Salary: $15.00 - $16.00 Hourly
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.