Supervise and manage clinical staff and the day-to-day clinical operations at the JH Wilmer Eye at Columbia. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff.
Specific Duties & Responsibilities:
Recruiting, hiring and onboarding clinical staff, including ophthalmic technicians, MA’s and scribes.
Training and coaching clinical staff including ophthalmic technicians, MA’s and scribes.
Manages time and attendance of clinical staff according to established guidelines.
Daily oversight and management of clinical staff.
Daily oversight and management of clinical operations, making changes/improvements as needed.
Assist Clinic Manager with onboarding of new providers.
Reviewing and updating provider’s clinical protocols as needed.
Ordering and managing clinic supplies, instruments and clinic drugs.
Troubleshooting clinic equipment issues/problems; communicating with Wilmer IT and/or vendor when necessary.
Liaison between providers and technicians and between providers and administration.
Filling in as technician when needed.
Resolve patient complaint’s or refer to appropriate resource.
Minimum Qualifications (mandatory):
High school Diploma/GED and three (3) years’ experience as an ophthalmic technician and some supervisory or related administrative experience required.
Bachelors in Business and knowledge of medical insurance coverage and terminology
Special knowledge, skills, and abilities:
Exhibits expert oral and written communication skills.
Handles difficult situations with tact and diplomacy.
Serves as a model for exemplary customer service.
Technical qualifications or specialized certifications:
Must have Certified Ophthalmic Assistant (COA) certification from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) or obtain within 18 months of start date.
Classified Title: Ophthalmic Clinic Supervisor Role/Level/Range: ACRO/03/CF Starting Salary Range: $41,789 - $61,339/Annually Employee Group: Full Time Schedule: Monday - Friday, 8:30 a.m. - 4:30 p.m./37.5 Hours per Week Exempt Status: Exempt Location: Johns Hopkins Wilmer at Columbia Department Name: Ophthalmology Personnel Area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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