As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
UW Medicine Strategic Marketing & Communications is looking for a passionate, skilled web professional to join our team to support our website, uwmedicine.org. The Web Producer reports to the UW Medicine Web Operations Manager. They will play a critical role in maintaining our service-level agreements through the UW Medicine web request queue, making website updates, and managing user permissions and workflow in our content management system (CMS).
The Web Producer is responsible for web page creation and content oversight. This role is an advocate for public website content and enforces content quality standards: creating and maintaining front-end content processes and documentation, building out web pages in the CMS, reviewing other web producers’ changes in the CMS workflow to ensure they meet editorial and technical guidelines.
The Web Producer works closely with colleagues in Strategic Marketing and Communications, closely partnering with the Web Team to support the implementation of functionality, features, and the identification and resolution of content, UX, and CMS issues. Additionally, they will collaborate with people and teams both inside and outside Strategic Marketing & Communications to support website content updates.
The Web Producer is detail oriented, content focused, process driven and able to understand the technical complexities of a CMS, while also championing the larger user experience.
With direction from Strategic Marketing & Communications leadership, and in partnership with the Marketing team, the Web Producer •services user requests and updates content across UW Medicine’s highly-trafficked enterprise web properties •works with the web team to create and enhance features on our websites to improve visitor satisfaction •adheres to web standards and accessibility guidelines and employs tools for building world-class online experiences •communicates with stakeholders on project requirements, activities and status •manages Drupal user permissions and workflow, web tool user accounts, permission levels and rights management •shares in training new users on a variety of CMS platforms
This role requires broad knowledge of website and marketing technology and strong analytical skills.
To succeed in this role, you must be a collaborative, open communicator skilled at a process-oriented approach to providing a consistent and reliable, user-centric web experience.
This position participates in the deployment, management, maintenance and ongoing operations of an enterprise content management system for UW Medicine. They will play a key role on the web team by providing technical expertise that supports UW Medicine’s strategic efforts. Must be a critical thinker and creative problem solver who exercises good judgement in resolving difficult situations and can balance competing priorities.
Website Queue and Email Management: •Create, update, and publish Web content in content management system from final, web-ready content delivered by content owners. •Fulfill requests from the website update queue — troubleshooting, fixing, updating and auditing content and assuring data — including monitoring all edit/change requests to ensure contributors adhere to brand guidelines and accessibility standards. •Identify content issues and work with content owners, as appropriate, to resolve prior to publishing. •Manages a strictly defined web request process and communicates with stakeholders when requirements are not met. •Facilitate reviews with content owners. •Helps resolve content issues flagged in QA.
Web Operations / Administration: •Collaborate with website development and design teams to develop and support campaigns and other website initiatives. •Help train CMS users on CMS best practices. •Provide strong internal and external client services e.g. quality, responsiveness, supportive, proactivity, attention to detail. •Support QA Engineering activities, as needed, by participating in User Acceptance Testing for content management system enhancements. •Review content changes made by other producers in the CMS to ensure editorial and technical guidelines are met.
Content Governance: •Participate in developing and communicating website governance policies and guidelines; work closely with the project managers and development team to streamline processes and procedures. •Review content changes made by other producers in the CMS to ensure editorial and technical guidelines are met. •Identify live site content issues and troubleshoot or escalate, as needed. •Supports content governance processes and initiatives such as roles/responsibilities and content audits. •Identifies web content integration opportunities.
MINIMUM REQUIREMENTS •Bachelor’s Degree with a minimum of 2-years’ experience using professional content management systems in a professional organization.
CONDITIONS OF EMPLOYMENT The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.