Rutgers, The State University of New Jersey is seeking a Clinic Services Representative II for the Robert Wood Johnson Medical Group (RWJMG) at the Rutgers Robert Wood Johnson Medical School.
The Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:
Greets the patient in a friendly, forthright manner, making sure to always maintain eye contact and a strong smile.
Answers the telephone with a pleasant demeanor, always identifying self, and location.
Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options.
Maintains Computer Databases entering changes in demographic, insurance, and other information, as required.
Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions.
Minimum Education and Experience:
Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting.
Prior experience accessing and retrieving information from computer database.
Required Knowledge, Skills, and Abilities:
Ability to understand and follow oral and written instructions required. Strong oral and written communications skills.
Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation.
Familiarity with medical terminology,desirable.
Familiarity with billing and collections software.
Prior experience in billing and collections or other business oriented processes.
Posting Number: 20ST1821
Location: Downtown New Brunswick
Internal Number: 120799
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.