Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
UWMC 6SA Medical Oncology ICU and 5E Surgical Intensive Care unit have an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day/Evening Shifts). The PSS provides patient-focused care through the use of customer service strategies, and communicates effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care. This PSS position will be split between two units, 6SA Medical Oncology ICU and 5E Surgical Intensive Care unit (3 shifts at 5East and 2 shifts at 6SA).
Primary PSS responsibilities: • Facilitates patient admissions, transfers, and discharges. • Assembles patient chart for admission, transfer, or discharge. • Maintains medical records, collates departmental records, adds new forms to records, and flags/alerts healthcare team members to missing forms, consent signatures, and other requirements. • Obtains and returns records to Patient Data Services. • Communicates with other departments readiness for patient procedures, tests, or exams and facilitates appropriate transportation and paperwork. • Facilitates prompt and smooth discharge of the patient by sending prescriptions to pharmacy, putting together the medical record information for the receiving facility, and communicating all of it to the assigned nurse and charge nurse. Accesses computer systems to obtain patient data and perform clerical functions. • Has ability to recognize priority information and duties, respond appropriately, and maintain patient safety and smooth unit operations. • Demonstrates proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identifies department when answering the telephone, speaks in a confident, friendly manner that conveys a positive reception. • Directs calls to appropriate staff in a timely manner. • Receives, records, and distributes accurate patient information and diagnostic results to appropriate staff. • Maintains awareness of others and greets patients, family, visitors, and staff in manner that conveys a positive reception. • Effectively commands medical terminology and pharmacology. • Completes annual review requirements (fire/safety, infection control, and other as appropriate). • Accurately processes lab specimens. • Validates Parking for the family members, patients, and visitors. • Update Electronic Media boards of the unit.
Standards of Daily Practice: • Participates in the development/testing/implementation of new organizational systems for the unit or department. • Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention. • Follows up on projects, orders, and/or requisitions to ensure completion. • Acts as a resource for staff. • Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with health care team members, visitors, patients, and family. • Acknowledged by staff as an expert in unit and Medical Center services and how to access them.
Safety and Response to Emergencies: • Participates in interdepartmental efforts to facilitate a safe environment. • Understands and follows hospital and departmental protocol for emergencies and disasters. • Takes immediate action to address environmental, equipment or engineering issues that present a potential safety risk. • Functions within safety, infection-control, emergency and equipment guidelines.
Advocacy and Humanistic Care: • Demonstrates dignity and respect for the values, lifestyles, age, spiritual needs, and/or cultural diversity of other staff members, patients, family, and visitors. • Acts as an advocate for patients and families through such activities as assisting them with locating appropriate staff to address their concerns and safeguard patient's privacy and confidentiality. • Provide additional service for those who have been inconvenienced or who may need special assistance. Contacts Patient Relations office when appropriate. • Reports when illegal/unethical/unprofessional practice of another member of the health team occurs. • Demonstrates awareness of age-specific competencies when interacting with patients and family.
Communication and Team Building: • Promotes and contributes to the development of teamwork in the service and working relationships between the service and other departments and disciplines. • Maintains a professional manner at work. • Demonstrates reliability in work attendance. • Practices cost containment by ordering and using forms and supplies in a cost-effective manner.
Quality Assessment and Improvement: • Participates in and supports quality assessment and improvement activities. • Maintains/improves knowledge and skills related to medical terminology, policies/procedures, and medical center services.
Professional Development/Skills: • Demonstrates responsibility for own professional growth through pursuit of work-related experiences and educational opportunities. • Responds positively when learning needs are identified and accepts responsibility for seeking education. • Attends and participates in professional development and continuing education programs which directly affect practice and improve unit operations. • Maintains and enhances computer skills to provide accurate and timely workflow • Other duties as assigned and requested.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.