Allied Health - Staff/Administrative, Staff/Administrative
Responsibilities for this position include, but are not limited to:
Oversee and coordinate the daily operation of support services for Patient Experience at the School of Dentistry
Staff Development/Supervision - act as Supervisor, lead, mentor staff of 14+ Patient Care Coordinators
Under the direction of the Patient Experience Manager, develop/implement staff organizational strategies and metrics
Hire, train, assign work, evaluate, reward, transfer, suspend, promote, discharge and handle disciplinary processes/grievances as necessary
Conduct performance reviews, make recommendations.
Approve/deny time and absence requests as appropriate
Enforce HIPAA compliance, University of Minnesota policies and procedures
Facilitate and support staff participation in professional development, educational opportunities, workshops and/or seminars as appropriate
Mediate, resolve, and follow through on patient concerns on behalf of the School
Respond to patient concerns in-person, via phone or departmental email; coordinate and communicate resolution with Associate Dean, faculty and/or students
Manage/respond to patient fails; document in electronic health record
Process/communicate financial adjustments to patient accounts as necessary
Arrange in-person language/translation needs with one of several outside agencies; assure details are documented within the electronic health record and communicated to appropriate faculty/staff/students.
Other duties as assigned
Serve on and/or provide administrative or other support for Department, School and University-wide committees and groups, as appropriate.
Provide backup for team members as needed and other special projects as assigned.
Continue professional development through attendance of courses, workshops, seminars and other meetings.
A successful candidate must work well with many different types of personalities and be able to maintain a strong team of diverse patient care professionals.
Requirements (all required qualifications must be documented on application materials):
BA/BS with at least 2 years of experience or related education and work experience to equal 6 years.
2+ years of experience leading a team
Excellent interpersonal and customer service skills
Ability to communicate effectively with diverse populations
Experience in a dental or medical setting
Familiarity with electronic health software
Call center management experience
Internal Number: 337865
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.