The University of Cincinnati (UC) is a premiere research institution located in Cincinnati, Ohio. At University of Cincinnati Online (UC Online), we deliver a world-class experience for students seeking online flexibility and University of Cincinnati quality. From inquiry to graduation, we push the boundaries of what is possible and drive innovation in online education at the University of Cincinnati. With a student-centric approach and data-driven decision-making model, we support students through the online lifecycle of program discovery, program participation, and degree attainment. Our students realize their hope for a better future through real-life learning at an institution with a legacy of research, innovation, and accomplishment.
UC Online is seeking an Enrollment Services Advisers to support prospective students through the process to create their better future.
The Enrollment Services Advisor is responsible for assisting prospective students through the admissions process, from inquiry to first registration. With a focus on building rapport and professional relationships with prospective students, the Enrollment Services Advisor answers a prospective student's questions about his or her program of interest and the application process and works with the prospective student to overcome concerns about his or her academic career. The Enrollment Services Advisor also conducts interviews with prospective students to qualify and assess their fit with their program of interest.
Enrollment Services Advisors are an integral part of cross functional teams, which includes marketing managers and student success coordinators as well as academic leadership, for their assigned programs. On these teams, an Enrollment Services Advisor will be expected to present information about the status of his or her prospective student pipeline, including relevant quantitative and qualitative information that informs the UC Online student support lifecycle. Along with the rest of the UC Online Team, Enrollment Services Advisors are responsible for managing Key Performance Indicators (KPIs), using these metrics to assess the performance and efficacy of UC Online's processes. As part of the UC Online team, Enrollment Services Advisors will also be expected to contribute to UC Online's success with additional responsibilities from time to time as required by the students and programs we support.
This position is based on the UC Main Campus, and the selected candidates will be expected to work on-campus.
Bachelor's degree with two (2) years’ experience; -OR- Associate's degree with three (3) years’ experience; -OR- five (5) years’ experience
Knowledge of college admissions and recruitment
Professional verbal and written communication skills
Proficiency in CRM usage, specifically Salesforce
Experience in sales, recruitment, or admissions, preferably one (1) year in an outbound recruitment office
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
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Internal Number: 54701-en_US
About University of Cincinnati
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.