The Evansdale Library Access Services at West Virginia University is seeking applications for an Evansdale Library LTA II Desk Supervisor. The incumbent will be a member of the Evansdale Library Access Services Team, reporting to the Evansdale Library Director. The incumbent will be responsible for desk operations and management, student supervision of library related desk and stacks activities and assignments during weekend hours of operation. The incumbent will have sole responsibility for the library, circulation desk, building operations and patron safety during the weekend shifts. Due to the nature of this position, circulation desk services,/patrons services are a significant portion of the incumbent responsibilities. The incumbent will be responsible for the delivery of library services including operation of the circulation desk, responding to users' questions and complaints; instructing users in basic electronic database searching (when Research Services personnel are not available); and troubleshooting problems with the photocopiers; printers; microform reader/printers; and Pharos Print system. The incumbent will supervise student assistant assignments including desk services, and stack maintenance activities.
In order to be successful in this position, the ideal candidate:
Access Services Desk and User Services Duties
Opens and closes the library. Prepares the cash box before opening, verify amounts in cash drawer, record the information on the appropriate ledger.
Utilizes the WMS Integrated Library System for charging/discharging library materials; creates or edits user records; creates a brief item record and bar-codes unlinked items to be taken out; searches the item record in the circulation module or in the online public access catalog (OPAC) to verify status.
Responds to patron basic inquiries, in person and on the phone (i.e., help with location of materials, searching the online catalog and databases, directional questions, etc.), as well as assisting with help in placing holds on materials, making interlibrary requests, study room reservations, etc. Provides basic assistances with electronic journals and databases, both full text and bibliographic citations.
Demonstrates, and instructs the user to use various types of equipment in the libraries (copier/printing/scanning system, wireless laptops, and microform reader/printers). Assists users with troubleshooting library hardware, software and technical questions for library supported software applications.
Processes overdue fines and reconcile the funds with receipts for that time period in accordance with library guidelines.
Works with troubleshooting copiers, printers, Pharos print station, public digital scanning equipment, and microform reader/printers. Troubleshooting can involve adding paper/toner to the machines; reporting more serious problems to the proper colleague or calling the correct department (Library Systems, Mountaineer Card Office, Digital Document and Copier Services).
Participates in the overall training of new student employees as requested by the Access Services Library Associate.
Uses the public address system to make closing announcements, emergency, or other necessary announcements.
Contains knowledge in regards to the binder with information about who to call with problems or what to do in an emergency situation.
Assists users with disabilities (i.e. retrieving materials from the stacks or microform cabinets; photocopying or copying of material; and assisting with money deposits through the Card office website to their card ID card for copying/printing).
During special events the incumbent will open the building early or stay late to accommodate the special event(s) for the Evansdale Library.
Participates in the access services unit 24/7 operation every semester during Dead and Finals week, during this time the incumbent may work late or early morning shifts to accommodate this operation. During break week and holiday shifts the incumbent will need to modify schedule to match operational hours of the facility.
Provides as the secondary back-up for the mid-evening supervisor Sunday from 4 p.m. to midnight and or/ 6 p.m. - 2 a.m. in the event of an unforeseen absence or may be called on to substitute in both desk assignment and assigned tasks for other members of the team for vacations or when someone is sick.
Participates in stack maintenance activities and special projects as needed. This includes but is not limited to regular monitoring of student assistant assignments by checking the correctness of shelving and shelf reading.
Supervises the task assignments of student assistants, directing them to do item pickups, stack straightening, shelving and shelf reading materials, and any other stack maintenance projects as needed.
Assists with shelving, shelf-reading, shelf-straightening and other types of stacks maintenance as required and reflected on the stacks maintenance rotation daily schedule during break weeks.
Maintains the hold shelf removing expired held material for the Evansdale Library.
Oversees dead week and finals week manual headcounts during weekend shifts for the Evansdale Library.
Work Hours/Schedule: 20.25 per week. This position provides weekend coverage (Saturday and Sunday) with limited weekday coverage (Monday through Friday).
Pay Grade: 12
Associate's degree in a related field or equivalent combination of education and experience.
Bachelor's Degree preferred.
One (1) year of public/customer services experience.
One (1) year of computer experience.
One (1) year of Library experience preferred.
Demonstrated knowledge of academic library operation; general knowledge of the Library of Congress classification system and/or Dewey Decimal and Superintendent of Documents classification systems.
Demonstrated ability to use office and library computer applications on a PC and laptop; basic mechanical ability for attending to equipment problems.
Ability to pay attention to details when dealing with user records (editing/adding to user online record, making sure you have the right person by checking name and identification numbers).
Good oral and written communication skills; knowledge of proper etiquette for answering the phone, transferring calls, and taking/passing along message.
Ability to supervise, assign tasks, and follow through with student assistants.
Good interpersonal skills to interact with a diverse population of library staff and faculty, university staff, faculty, students, and the general public.
Ability to operate and deal with minor problems with various library equipment.
Good time management skills and ability to problem solve, especially when there is a deadline.
Must be flexible and cooperative to work well within the department and the library.
Must have the ability to work as a member of a group or independently, with minimal supervision.
Good listening skills to assist library users.
Ability to stop one task, take care of an immediate situation and return to the task.
Basic math skills for dealing with change for copiers, fines, verifying amounts in cash drawer/change bag, making deposits, going to the bank for change, and using an adding machine.
Ability to file and shelve items in alpha-numerical order.
Physical demands may include:
Maintenance of a 90 inch library shelves with a step stool daily.
Long periods of standing/walking back and forth daily.
Moderate lifting of less than 40 lbs daily.
Pushing, pulling and loading book trucks up to 100 lbs daily.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/ .
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Oct 29, 2020
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
Internal Number: 213623
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.