Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Ophthalmology Clinical Practice. The position is located at Center for Outpatient Health. This position is for the Medical School Campus.
Supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supervises float support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage, and schedules.
Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling, and makes salary recommendations.
Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
Maintains a system of backup transcription services for academic and research needs of the department.
Serves as a liaison between service provider, patient, and clerical and support personnel.
Assists clerical staff as backup during illnesses/vacations.
Ensures patient examination areas are staffed and maintained.
Help foster our service culture of positivity and inclusion by maintaining a positive attitude with co-workers and excellent customer service.
High School diploma or equivalent High School certification, related work experience, preferably in medical insurance setting with supervisory duties.
Ability to recognize, analyzes, and report trends through accounting, organizational, and financial skills with a minimum of five years related experience.
Medicare and managed-care guidelines, and medical terminology required.
Ability to work independently with strong attention to detail.
Computer knowledge/skills to include word processing (Word), spreadsheet (Excel), Internet, and E-mail.
The hiring range for this position is $43,326 - $54,204 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.