Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
UWMC 8SE Clinics-Oncology has an outstanding opportunity for a full-time PATIENT CARE COORDINATOR (Day Shifts). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and patients’ access to various healthcare services. The PCC will coordinate patients’ entry into and through the healthcare system, coordinate patient care services, and serve as a patient advocate.
Primary PCC duties include intake, authorizations, scheduling procedures in clinic, scheduling surgery in the main operating rooms at UWMC, and care coordination for all aspects of oncology care.
Under the general direction of the Department Chairperson and his/her designee, with assistance from the Clinic Manager and PCC Manager, the PCC will use knowledge of the clinic, division and hospital policies/procedures, and insurance coverage requirements (including pre-admission authorization and third-party payer and reimbursement procedures) to coordinate all patient services such as admitting, arranging diagnostic tests or procedures, scheduling surgery and consultation requests, and scheduling services of other hospital departments to facilitate delivery of care to patients.
PCC duties include:
Act as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals, and the general public by providing information and advice regarding UWMC hospital services.
Work independently under the general direction of a physician or their designee.
Triage medical information in a specific medical or surgical specialty.
Exercise effective oral and written communication with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies, and other organizations related to the healthcare industry.
Organize and effectively prioritize work tasks for the needs of the clinic.
Request interpreters as appropriate for appointments, admissions, and surgery.
Use a variety of computer systems such as EPIC, PHS, ORCA, Mindscape, OneHealthPort, and Microsoft Office products.
Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
Answer telephone in a professional and courteous manner and direct calls appropriately.
Review registration data such as demographic, insurance, referral, next of kin etc., and update online or provide information to appropriate personnel so that an update may be done.
May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator.
Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; and provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Act as a liaison among patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen.
Obtain all necessary medical records, diagnostic studies, pathology items, etc., required for patient care.
Coordinate patient's entry into the system to include the availability of necessary medical records, coordination of tests, procedures, and appointments with all hospital departments.
Schedule patient appointments by following the appropriate guidelines by clinic, department, and physician.
Enter appointments directly into computer system or triage to appropriate person.
Complete Pre-Admit for all planned hospital admissions or overnight stays to inform Admitting, Financial Clearance Center, Financial Counseling, and the hospital unit of the admission.
Review registration data with patient for scheduled inpatient surgery/admission or outpatient surgery/procedures, e.g., demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
Coordinate pre-admission tests and procedures.
Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff and admitting through the Patient Flow supervisor.
Communicate any cancellations or changes to Admitting, Financial Clearance Center, UWP, Financial Counseling, and medical staff.
Act as liaison among patient, physicians, OR, nurses, other clinics, nursing units, Admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc. for the purpose of coordinating all pre-op planning and preparation.
Schedule and coordinate pre-anesthesia appointments (including pre-anesthesia work-ups).
Schedule and communicate pre-op planning and preparation to patient; send appointment and other information to patients.
Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary information for custom implants).
Manage OR block time. Release block time and request elective OR time through designated process.
Responsible for scheduling, rescheduling, and canceling surgeries on PHS scheduling system. Will monitor case order day prior to surgery and make any necessary changes.
May assist with completion of surgery packet.
Schedule follow-up chemotherapy and radiation appointments.
May assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation or housing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.