Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW Medical Center's Diabetes Care Center has an outstanding opportunity for a Technology Navigator - Program Coordinator (Part-Time, 50% FTE, Day Shift). This position is designed to assist patients with accessing the blood glucose and medication dosage data that is collected by their diabetes management “devices” (glucometers, continuous glucose monitors and insulin pumps). This data is crucial for both patients and their care teams to understand each patient’s blood glucose control and create an individualized management plan.
The Technology Navigator (TN) will also ensure that all patients are able not only to view their data, but also share their data with the clinic. These devices all have the ability to remotely share data with the clinical team and upload the data for inclusion in the patient’s medical record. The TN will reach out to patients proactively to coach them on data sharing, and will be available to answer patients’ questions about data sharing as needed.
The TN will also be responsible for developing clinic specific teaching materials related to accessing and sharing data from various technologies.
Our goals with this position include: • Single point person for assisting patients with accessing device data and sharing it with the clinical team • Decrease or eliminate the need for clinic Medical Assistants to spend time uploading data in the clinic immediately prior to the patient’s visit with their provider, which will increase timeliness of patient’s appointments and exam room “throughput” • Increase our patients’ ability to independently upload data remotely before each clinic appointment and between appointments as needed – allowing providers additional time to review clinical data before the patient’s visit, and giving clinical support staff more tools to support between visit care • An “expert” who can meet with patients in person in the clinic to teach them about viewing and uploading their data, offering both scheduled “office hours” and being available ad hoc when patients are on site • Assist with incorporating device data into the telemedicine process • Establish and share best practices for efficiently incorporation of device data into the patient’s chart in a way that is easy for the care team to access • Assist in collecting data and participate in quality improvement projects with goals of improving patient and provider satisfaction and positively impact clinical outcomes with efficient data sharing and incorporation in the EMR
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.