The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.
Hourly Rate $22.60 $22.60 $22.60
Experience with Word and Excel
Ability to establish and maintain effective working relationships across the HealthSystem
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Ability to make quick and sound decisions based on individual situations in order to meet customer needs
Must maintain a clean, well groomed, professional appearance at all times
Effectively responds to the emotional, distraught and/or difficult behavior of guests
Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
Licenses and Certifications:
Bilingual in English and Spanish
Prior experience working in a customer service position, preferably in a hospital or clinic setting
Knowledge of medical terminology
Knowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental, & Environmental Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.