Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of� Otolaryngology.� The position is located at St. Louis Children's Hospital.� This position is for the Medical School Campus.
This position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. This position is also responsible for maintaining medical records while ensuring confidentiality of patient information.�
PRIMARY DUTIES AND RESPONSIBILITIES:
Establish and perform file maintenance activities including scanning paper charts/documents and loose sheets into Epic.�
Perform non-legal record release activities.
Update records ensuring new and current information is accurately filed.
Request medical records, Radiology Discs and Pathology sides from referring physicians when needed.
Load Radiology Discs from outside provider offices into LILA.
Greet patients, assisting with form completion; verify accuracy of patient’s insurance and demographic information; provide HIPAA forms, arbitration forms, and consent-to-treat forms.
Collect copayment, manage referral process and ensure that all patient check-in and check-out procedures are followed in accordance with department approved protocols.
Schedule, reschedule, cancel, and confirm patient appointment. Call patients with appointment time reminder, obtaining insurance information and referral forms.
Assist patients with insurance questions regarding billing process.
Answer telephone and give routing information.
Perform other duties as assigned.
May float to other areas within the department.
High school diploma or equivalent high school certification required with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Demonstrated interpersonal skills and working knowledge of insurance and financial options.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.