The Suffolk CARES Case Manager reports directly to the Assistant Dean of Assistant Dean of Students for Care and Support. The Case Manager position is a temporary, part-time, professional position in the Student Affairs Office. The individual provides high-level direct support to students providing non-clinical case management. Aligned with Suffolk's 2025 strategic plan, the Case Manager Role intendeds to support students holistically and encourage the development of student's adaptive skills.
Provide direct student support by managing a case-load of students and work closely with campus partners to provide resources so that students may become more academically successful. Empower students to become self-advocates and initiate change to advance their situations. Aid students in the created of success plans that encourage them to utilize their resources on campus. Follow through on student needs. Ensure the proper documentation of each student interaction by utilizing Maxient software for notetaking.
Creates PDF and web marketing that promotes both Suffolk CARES Program and Pantry. Provides oversight of the Suffolk CARES social media, including: Instagram, Facebook, and Twitter accounts. Works directly with Director to order appropriate give-a-ways for outreach to campus community.
Collaborate with other departments throughout the University to coordinate the delivery of services and ensure student needs are met. Assess, create and implement successful methods of support to students.
REQUIREMENTS OF POSITION:
Bachelor's degree required. Master's degree in higher education preferred, psychology, social work, counseling, or related field.
At least three years of progressively responsible work in Student Affairs.
Knowledge of University mental health, health, and support resources in order to assist students in meeting their psychosocial needs.
Strong knowledge of mental health, student advocacy, and crisis management.
Demonstrated ability to provide administrative case management, including direct contact with students, family members and on and off-campus providers.
Solid knowledge of student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories.
Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques, and confidentiality.
Ability to initiate, develop, implement, and market outreach programs and provide consultation services.
Ability to communicate, engage, and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, sexual orientation, gender expression, and military status.
Must have excellent written and verbal communication skills, as well as effective presentation skills. Effective interpersonal and communication skills as demonstrated by a pronounced sensitivity to the needs of a diverse student body; demonstrated experience working with diverse student, faculty, staff and community populations and proven ability to create an inclusive and welcoming campus environment.
Must be able to demonstrate respect and integrate cultural sensitivity when providing services.
Must maintain case notes according to Department guidelines and deadlines.
Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior.
Familiarity with electronic case management software and tracking systems.
Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.
Extensive knowledge of student security and privacy requirements including Family Educational Rights and Privacy Act (FERPA) and Title IX. Experience and familiarity with case management database/software is preferred.
Ability to work evenings and weekends either on-line, scheduled or on-call if needed.
Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.
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About Suffolk University
Located right in the heart of downtown Boston, Suffolk University gives its students unparalleled access to the city and all it offers.Our college green is the Boston Common. We are steps from dozens of historic sites like the Old State House, Faneuil Hall, and the Massachusetts State House. We have no real boundaries to our campus' Boston and Suffolk blend together. That means our students have incredible access to a wealth of opportunities, whether it's museums and restaurants or internships and co-ops. At the same time, we also take pride in being a personal, student-centered school, where faculty and administrators know students by name. We take the time to recognize each student's promise, figure out what makes him or her tick, and build important mentoring relationships.As we have done since our founding, we strive for one thing at Suffolk: give students the tools they need to be successful, smart, and satisfied at whatever they choose to do.