Information Technology, Libraries, Staff/Administrative
Located at the Harvard Law Library, LIL is a fun, collaborative and productive lab with a broad mission focused on re-envisioning legal information, law and library services. LIL's projects can range from large to small and can bring immediate benefit or prototype the future. Please see our website at https://lil.law.harvard.edu to get a sense of our current projects and activities.
This position will work closely with other members of Harvard Library Innovation Lab (LIL) team to assist current and potential users of LIL products and services and to grow user communities.
As an Outreach and Support Coordinator you will:
Participate in user outreach and community development for LIL projects; including social media, blog posts, promoting platforms to potential partners; coordinating symposiums or workshops
Serve as main point of contact for user questions and troubleshoot problems
Work closely with law faculty in the preparation and publication of course materials online and in print
Provide support and training to users of LIL projects
Engage with faculty and staff to assess needs and work with technical team to incorporate user feedback and improve functionality
Report on user engagement and usage statistics to identify opportunities for enhancements to platform
Other duties as assigned
This is a term appointment expected to extend one year from start date, contingent on funding and department needs.
All offers to be made by HLS Human Resources.
Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
3 years of related experience including user support. Education may count toward experience.
We are looking for people who have:
Experience supporting users of technology platforms including academic technology and self-publishing technology
Commitment to customer service
Well-developed oral and written communication, and interpersonal skills
Ability to work collaboratively in team environment
Familiarity with Photoshop, InDesign or similar software is a plus
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 52606BR
About Harvard University Law School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.