Recruitment/Workforce Development Services, Staff/Administrative
Reporting to the Associate Director of Domestic Graduate Recruitment, the position will be responsible for activities consistent with the range of duties involved in all stages of the admissions and recruitment process. Serve as an active member of the admissions team, contributing to the development and implementation of strategies to achieve the university's enrollment goals.
SUPERVISION RECEIVED: Associate Director of Domestic Graduate Recruitment SUPERVISION EXERCISED: None CORE DUTIES:
Serve as a first point of contact to prospective students communicating the university's mission, academic and co-curricular programs, extra-curricular activities and other relevant information throughout the recruitment process.
Advise prospective students on all aspects of the application process throughout the admissions cycle
Support the recruitment team with lead categorization and lead nurturing campaigns
Participate in on-campus/off-campus recruitment activities including graduate fairs, university visits, etc. and provide prospective students with information about the program offerings
Ensure all inquiries received from events are entered in the CRM within 48 hours of recruitment events, making sure all fields are complete and tracked correctly
Ensure prompt communication with prospective students and new students via email, social media, CRM and phone
Create and maintain a group of current students from each college that assist in the recruitment process and yield campaigns; including responding to questions from new and prospective students in social media outlets
Be an active participant in executing the domestic recruitment plan, ensuring the enrollment goals for the department are met
Maintain reports on feeder schools and provide the team with statistical data
As a member of the recruitment team, ensure the marketing collateral is up to date
and ready for all recruitment events
Participate in and support activities at the on-campus/online open houses ensuring
the inquiries and leads are collected and entered in the CRM within 48 hours of
such open houses.
Monitor the success of recruitment activities and advise of any mid-cycle changes
needed in order to meet targets for the recruitment cycle
Education (Required): Bachelor’s Degree Required. A degree in business/marketing/counseling is preferred. In addition, a graduate degree is desirable.
Experience (Preferred): One year of higher education experience
in admissions (preferably graduate)
Other Skills: A commitment to excellence in customer service is mandatory. Strong written and verbal communications, strong interpersonal skills, public speaking/presentation and networking skills are also required. The ability to represent the University professionally and to think and act independently is vital to this position. Attention to detail and deadlines, multitasking ability, a quick learning style, and a motivated and enthusiastic work style are critical assets. Excellent project and time management skills and familiarity with MS Office Suite and CRM tools are required.
The position includes travel locally and nationally for recruitment (a valid US driver’s license and a safe driving record are required) and non-traditional working hours, including early morning, evening and weekends during peak recruiting times
Internal Number: 20-17A and 20-18A
About University of New Haven
The University of New Haven is a private, top-tier comprehensive institution recognized as a national leader in experiential education.Founded in 1920 on the campus of Yale University in cooperation with Northeastern University, UNH moved to its current West Haven campus in 1960 and opened its Orange Campus in January, 2014. The University operates a satellite campus in Tuscany, Italy, and offers programs at several locations throughout Connecticut and in New Mexico. UNH provides its students with a unique combination of a solid liberal arts education and real-world, hands-on career and research opportunities.The University enrolls approximately 6,800 students, including nearly 1,800 graduate students and more than 5,000 undergraduates – the majority of whom reside in University housing. Through its College of Arts and Sciences, College of Business, Henry C. Lee College of Criminal Justice and Forensic Sciences, Lyme Academy College of Fine Arts, and Tagliatela College of Engineering, UNH offers over 80 undergraduate and graduate degree programs. UNH students have access to more than 500 study abroad programs worldwide and its student-athletes compete in 16 varsity sports in the NCAA Division II’s highly competitive Northeast-10 Conference.