The primary purpose of this position is to serve as the Deputy to the Director of Benefits and Leave Administration (B&LA) as well as serve as both the day to day Benefits Team and B&LA Support Center Manager. The position will be required to educate, and counsel employees, dependents, and retirees on the different benefits and leave administration plans that are available and the various state and federal rules that govern those plans. This position will be pivotal in the delivery of technical benefits and leave information to employees, to interpret policies and practices in context of employee’s needs and in alignment with UNC-Chapel Hill’s best interest. This position partners with the Director of B&LA in the evaluation, refresh, development and implementation of policies, procedures and systems to ensure the highest quality of services provided. Additionally, the Deputy Director (DD) of B&LA is responsible for planning, organizing, and managing the day-to-day activities of the benefits team and B&LA Support Center, including supervising staff, development of work processes and working to resolve B&LA customer service-related concerns/issues. The DD will work closely with the Director in overseeing the design, development, implementation and management of HR Systems used for University benefit and leave programs. This position is established to serve as an operational manager within the B&LA office, to serve as a subject matter expert on benefit and leave programs and to provide consultative services to employees, campus managers and HR Representatives. The DD will also manage projects such as system changes, information delivery methods, enhanced customer experiences and process improvements. The DD provides cross- functional expertise and guidance regarding creative approaches to technical challenges by serving as a primary system liaison with external benefit vendors, as well as internal partners such as Payroll and ITS. The DD will research and facilitate any problems that occur to an employee’s benefit elections and work with various vendor representatives to provide successful outcomes. The DD will also act as a liaison with various state agencies, serve on university system wide committees, assist in the development of benefit plan design & conducting surveys, conducting research and benefit trend analysis, in conducting seminars and workshops for employees, conducting new employee orientation, updating communication materials and prepare reports for management as needed. Additionally, the DD will assist the Director in preparing requests for proposals to be used in the competitive sealed bid process when the University is considering a new plan or alternative plan. Serves as a member of the UNC Benefits Network and other University and Statewide committees.
Education and Experience:
Bachelor’s degree and four years of progressively responsible professional human resources management experience; or equivalent combination of training and experience. All degrees must be from appropriately accredited institutions.
Detailed knowledge and subject matter expertise of employee benefit plans including but not limited to medical, health, retirement, savings, life and accidental death & dismemberment, disability, and flexible spending accounts. Detailed knowledge and subject matter expertise of benefits and leave administration policy administration to include application of related federal laws and regulations including ERISA, FMLA, HIPAA, COBRA, and ADA, as examples. Prior experience in working with the benefits portion of Enterprise Resource Planning (ERP) systems (e.g., PeopleSoft, SAP, Banner, etc.). Considerable knowledge of Human Resources principles and best practices. Demonstrated experience in organizational effectiveness and employee development.
Preferred qualifications for this role include significant expertise in benefits and leave administration, presentation design and delivery, excellent analytical abilities, well-developed project management skills, the ability to negotiate on behalf of employees and the university, and strong communication skills. Also preferred is the willingness to understand and help the organization successfully manage complex and ongoing changes with implementation/upgrades to the University’s HR system, specifically as it relates to benefits; continuous evolution of responsibilities to accommodate organizational needs and objectives which include the management of leave programs, phased retirement, policy/procedure development, benefit programs for special constituency fees such as post docs, employee recognition programs, and the expansion of benefit and leave programs offered by the University or the State of North Carolina. The position will be responsible for ensuring high levels of customer service and to establish, interpret and make decisions about policy and procedures regarding service delivery to the campus community.
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.