The USC Admission Processing Center is seeking a Support Services Supervisor to join our team. The Support Services Supervisor oversees selected staff and operations of the Admission Processing Center. This position trains staff and counsels or disciplines as needed. Provides performance feedback and prepares documented appraisals.
This role documents internal operating procedures and policies and updates as required. Ensures staff have access to current operating manuals and guidelines. Assesses workload and plans or schedules staff accordingly. Determines staffing needs for peak volumes and/or special projects and arranges for temporary workers. Authorizes overtime as appropriate. Ensures staff are adequately trained and cross-trained to promote continuity of operations during vacations and extended absences. In addition, the Support Services Supervisor monitors workflow for efficiency and timeliness and makes adjustments as needed to meet deadlines and commitments. Structures staff and organizes work in a logical fashion to ensure efficient operations. Reviews work for accuracy and adherence to internal operating policies and procedures. Addresses errors and provides feedback.
The selected candidate will be expected to provide technical assistance to staff for training purposes and for problem solving. Provide background and interpretation of departmental policies, procedures and guidelines. Make decisions on issues which are unclear and is accountable for these decisions. This position reports to the Admission Processing Center Manager.
Please submit a cover letter and resume as part of your application.
Job QualificationsMinimum Education:-High School or equivalent-Combined experience/education as substitute for minimum educationMinimum Experience:-2 YearsMinimum Field of Expertise:-Senior or lead experience in similar support services.Preferred Education:-Associate's Degree-Bachelor's DegreePreferred Experience:-3 YearsPreferred Field of Expertise:-Supervisory and technical experience in similar support services.
Internal Number: REQ20093010
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.