Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Childrens, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:
We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
We are responsible. Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.
This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.
The Service Line Manager for Thoracic, Head and Neck Malignancies is responsible for overseeing program development across multiple sites of practice (SCCA and UW Medical Center) and all disciplines in the disease groups within their service lines. This position is responsible for leading the development of the service line strategic plan across all Performance Commitment dimensions (e.g. highest quality care, patient experience, financial stewardship, research, and people). The Service Line Manager leads collaborations with all disease group stakeholders to ensure patients receive the most effective, efficient, safest, and highest value service across the continuum of care. This role also develops and maintains knowledge of critical events that could impact scientific, regulatory, and other oncology practice changes in the industry.
Strategic Leadership: Lead the development and execution of strategic planning for the disease group(s) while ensuring the plan supports the overall mission and priorities of SCCA as a whole.
Knowledge of Service Line Capability: Gain deep understanding of the current state and capability of the service line as well as those of local, regional and national competitors.
Value Stream Knowledge: Gain deep understanding of practice standards, resource needs, and productivity output for the disease groups within the service line.
Ensure Competitive Edge: Identify critical gaps or new innovative offerings to assure that the care and services offered, position both the service line and the organization for success.
Communication: Responsible for communicating clearly and regularly with SCCA and UW Medical Center Administration and Service Line Physician Leaders keeping them well apprised of service line project status and decisions.
Analytics & Data: Analyze, interpret, display, and communicate performance metrics to administrative and clinician leaders particularly in the areas of growth, access, operational activity volumes, and research clinical trials enrollments.
Highest Value Services: Identify and recommend improvements to patient services, hand offs, and flow for the purposes of achieving the highest possible value (high quality, low cost) to the patient and third-party payers.
Referral Management: Implements and monitors the key components of the referral process and referring provider relationships
Outreach Management: Liaisons with community, regional and national networks, including professional societies and governmental representation on local, state and national levels, and vigilance for health care reform activities.
Required: Bachelors Degree and two years of relevant experience in health care setting
Preferred: Masters in Business, Health Care, or Public Health Administration
Business & Management: Basic understanding of budgets and work unit operations
Critical Thinking: Ability to synthesize a large amount of information and anticipate needs, draw accurate conclusions
Problem Solving: Ability to grasp details of situation quickly and convert thinking from listening & learning to volunteering and facilitating solutions
Systems Thinking: Ability to understand the flow of a process, how all pieces fit together, and how making a change will impact the entire system
Data Analytics: Ability to understand data and how best to use it to gain a deeper understanding of what is happening or to make decisions
Communication: Ability to communicate verbally, in writing, or through other forms of visualization to effectively convey an idea, concept, or specific information
Facilitation: Ability to increase the likelihood, strength, or effectiveness of the outcome of a diverse group
Presentation Skills: Ability to present complex information in a way that effectively engages administrators and clinical leaders and provides a solid basis for understanding & decisions
Emotional Intelligence: Ability to manage ones own emotions and the emotions of others and apply them towards thinking and problem solving
Ability to Work Vertically and Horizontally: Ability to work with people of various educational, professional, and organizational differences
Microsoft Word, Excel, and PowerPoint: High level of proficiency
Research Business: Basic understanding of clinical trial startup, budgeting, and execution
Oncology Business: Understanding of types and treatments
Payer Contracting: Understanding of the components and elements of contracting
Tableau Functionality: Understanding of data visualization and analytic capability
Financial Analytics: Understands basic components of financial statement, financial elements
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.