The Educational Technologist provides Blackboard and Canvas Learning Management Systems (LMS) technical support for Ashland University's Online and Correctional Education Programs faculty, staff, and students. This position supports instructors in the development, troubleshooting, and teaching of courses designed to engage and assist students achieve measurable learning outcomes. They also provide ongoing technical support to online and corrections program faculty and staff onsite or via telephone, email, and audio/video conferencing. This is a dynamic position in a rapidly changing technology environment, so the ability to adapt and develop new skills is essential.
Essential Position Duties and Responsibilities:
Proactively monitors and responds to learning application issues, including testing tools prior to hardware and software upgrades.
Troubleshoots tablet and/or application issues with the LMS.
Works with instructional design team to troubleshoot and resolve course content technical issues.
Assists the Director of Academic Technology on ways to increase efficiency, adoption and utilization of LMS related products and work on implementation of improvements.
Assists with writing and maintaining procedures and policies to ensure security and integrity of mobile learning systems/networks.
Acquires and maintain knowledge of current technology as it applies to learning software, hardware, and systems.
Copies course files and provides email, telephone, and in-person user support, primarily to faculty and staff for just-in-time assistance with learning applications.
Maintains tablet and peripheral inventory for multiple remote sites.
Performs other work-related duties as assigned.
Bachelor's degree in education, training and development, or related field from an accredited institution of higher learning and work experience. Master’s degree in Instructional Design, Educational Technology or related field is preferred.
Considerable working knowledge of mobile learning technologies as well as the following operating systems: OS X, Windows 10, Android OS, Chrome OS.
Demonstrated knowledge using Chromebooks in Education.
Considerable working knowledge of Microsoft Office Suite and other productivity applications.
Demonstrated ability to assist and train faculty and staff with varying degrees of technical skills in the use of complex software, and to develop written training materials for students.
Demonstrated ability to establish priorities and manage multiple tasks in a fast-paced environment, solve problems independently, communicate effectively, verbally and in writing, including the ability to assess and respond effectively to the needs of diverse students, faculty, and staff.
Experience with Colleague Student Information System, Kaltura MediaSpace, CaptureSpace, Zoom, and LMS Integration is preferred.
Exposure to mLearning (tablet, smart phones, etc.) designs and user interface considerations is preferred.
Desire to continuously learn new and emerging technologies.
Working Conditions and Physical Requirements:
Office environment with some lifting and hauling of equipment up to 50 pounds.
Availability via cell phone during normal working hours and after hours is a requirement of this position.
Valid driver's license is required along with the ability to drive to remote campus locations and attend training as assigned.
Please submit a cover letter, current resume, and contact information for three (3) professional references when applying. Review of applications will begin immediately and continue until the position is filled.
Hiring for this position is contingent on the availability of funding and/or available budget dollars.
Ashland University meets fully its obligation of nondiscrimination under federal and state laws and is actively committed to diversity in its workplace. Employment will require a criminal background check.
About Ashland University
Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.