Although open until filled, priority application date is October 4, 2020.
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The University of Washington’s Information School is seeking an MSIM Program Manager (PM) to provide leadership and support for the administration and operations of the Master of Science in Information Management (MSIM) program.
The MSIM program has robust residential and online program options; this position will support students across all MSIM degree options, in collaboration with the MSIM Program Team composed of the Program Chair, Program Coordinator, and Program Advisor(s). The MSIM PM will manage the coordination efforts between internal and external partners relative to executing the MSIM program activities in both the residential and online modes. Key to their role will be providing direct oversight for the MSIM program operations and delivery, including managing the operational aspects of the relationship with our external online program manager (OPM) (Noodle Partners), general student activities and academic and career support services. The position will have responsibility for student recruitment, admissions, and program marketing for the online mode and coordinate these functions for the residential mode with the iSchool’s Assistant Director for Admissions.
Program operations and delivery includes planning and coordinating efforts with faculty, students, staff, and an outsourced provider of marketing, recruiting, and design resources. The PM will collaborate with the Director for Communications, Director for Student Services, Assistant Director for Career Services, Director for Academic Services, Assistant Director for Admissions, The UW Graduate School, UW Continuum College and UW IT.
In the iSchool there is an expectation that all faculty and staff will step up where they see an opportunity to apply their special expertise or talents, speak up when they identify opportunities or concerns, and lead by taking actions that exemplify the iSchool’s core values. Leadership within the iSchool is expressed in diverse ways reflecting the variety of styles and cultures that are represented by our faculty and staff.
WHAT YOU’LL BE DOING Program Operations Management •Plan, schedule, and manage the MSIM student programming to include program-specific communication with students, establishing and maintaining calendar, IT administration and digital authorship/coordination using university course delivery tools in collaboration with Student Services and OPM. •Manage program external vendor, Noodle Partners, in marketing, recruiting, enrollment, instructional design, and student success activities for online mode. •Plan and execute program orientation and emersion experiences for residential and online students. •Monitor program health (budget, enrollment, student progress, faculty engagement etc.). •Assist the Program Chair in assessing strategic program development. •Participate in the MSIM Program Committee, including coordinating reviews of curriculum
Relationship Management (Faculty, Student Employees, Internal and External Business Partners) •Serve as the primary operational point of contact with the General Manager assigned by Noodle Partners for the UW iSchool account for the online program mode. •Assisting the Program Chair and iSchool Academics in course scheduling for the MSIM Program. •In partnership with the Program Chair, design and provide faculty orientation. •Coordinate with Academic Services on the hiring, training, support, and evaluation processes of Guest Faculty, Tutors, and Reader/Grader for the MSIM program. •Coordinate with iSchool Alumni Relations Officer on alumni related initiatives (events, social media, correspondence). •Serve as the key liaison for the MSIM Online Program with UW partners including the Graduate School, Registrar, Financial Aid, UW Continuum College, and UW IT.
Academic and Career Advising •Serve as a principle contact for online students. •Collaborate with the MSIM Academic Adviser(s) and Noodle Success Coaches to support MSIM student success throughout their academic journey; reviewing degree plans to ensure student progress towards degree completion. •Provide academic advising to online students. •In collaboration with iSchool Career Services, provide career advising to online students.
Recruiting and Outreach for the MSIM Program •Lead recruitment and admissions activities for the MSIM program in coordination with Student Services Assistant Director for Admissions and the Enrollment Team at Noodle Partners. •Coordinate with Noodle Partners on iSchool MSIM admissions recruitment events and activities. •Represent the MSIM Program at external events such as tradeshows, conferences and forums. •Coordinate with iSchool Communications and Noodle on the creation, writing, editing, and dissemination of promotional material (to include print collateral and other media)
Other Duties and Student Services Support •Assist in planning Student Services activities such as all iSchool Welcome and iWelcome Week, and Convocation. •Participate in Student Services staff functions. •Attend academic administrative-related campus presentations, workshops, and trainings as needed and appropriate. •Participate in iSchool events and activities as needed and appropriate. •Perform other duties as needed.
MINIMUM REQUIREMENTS: •Master’s Degree in Higher Education Administration, Business Administration, Information Management or related field. •Minimum of 2 years experience in program management, student counseling, academic administration or equivalent education/experience. •Experience in program planning and management, preferably in higher education. •Must demonstrate excellent communications, planning and information technology skills. •Must be able to work independently, as part of a team, and to lead others. •Must be articulate and able to present well in writing, verbally, and via technology. •Demonstrated success in working with diverse populations. •Experience supervising or leading the work of staff or student staff.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DESIRED QUALIFICATIONS •Experience using UW systems such as MyGradProgram (MGP) and Student Database (SDB). •Familiarity with fee-based programs and Continuum College. •Knowledge of Microsoft Office products including SharePoint and Access. •Familiarity with Canvas or equivalent learning management systems. •Familiarity with Symplicity Career CRM or similar software. •Familiarity with video/web conferencing technology such as Zoom, Adobe Connect or Skype for Business. •Experience in program data management (e.g., collecting, storing, analysing, reporting) •Experience working with international students and an understanding of student visa requirements
WHAT’S IN IT FOR YOU •Full benefits, including medical and dental insurance and retirement plan. •Paid vacation and sick leave, as well as 10 paid holidays a year and one personal day. •Subsidized transit. •Work for an exciting, cutting-edge school within the University of Washington.
CONDITIONS OF EMPLOYMENT •A satisfactory outcome of a reference check of previous employment.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.