At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Inpatient Surgical Programs Unit and discover how your talents can change lives. Yours included.
This Patient Experience Representative (10 Northwest Inpatient Ortho / Surgery) will be responsible for:
Interfacing with patients/families and staff to triage requests for information and services.
Organizing medical records, information, materials and supplies.
Serving as liaison to resolve equipment, supply, cleaning and safety issues.
Accessing hospital and department systems to enter and retrieve information.
Monitoring daily operations and communicating with clinicians and/or supervisor to maintain efficient patient/visitor flow.
Responding to requests for information and assistance, and providing general office support as required.
Providing positive and effective customer service and contributing to teamwork within and between departments.
Performing various administrative functions to support the operations of Surgical Programs.
To qualify, you must have:
A high school level education. Bachelor's degree preferred.
1 - 2 years of previous work experience.
The ability to interpret data and take appropriate action.
Excellent verbal & written communication, interpersonal, and analytic skills.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2950721
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.