The End User Support Specialist I, under general supervision, performs routine end user support functions. Responsibilities: -Troubleshoots a variety of end user computing and connectivity issues. Confers with personnel in resolving problems involving procedural and technical matters. Evaluates and follows through on issues and problems until resolved or escalated. Researches problems and recommends solutions. -Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products in order to achieve end userâ™s goals and in remain in accordance with policy requirements. Ensures work is accurate and in compliance with departmental or project quality standards. -Provides training to end users on the use of widely used applications and various specialized software applications. Serves on committees to develop technical standards and direction. Determines information needs and requirements by meeting with customers and technical staff. -Develops documentation for internal use by others in end user support areas. Provides resource estimates and progress reports. May provide input for the planning and budget process. -Assists end users with new technology deployments. -Assists with the evaluation of new technologies to determine their applicability with regards to end user needs. Education and Experience: -Bachelorâ™s degree in applicable field or equivalent combination of education and experience. -Two years of related experience in IT. Knowledge, Skills and Abilities: -Knowledge of word processing and spreadsheet applications. Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL). -Ability to multitask and work cooperatively with others.
Texas A&M University Central Texas does not discriminate on the basis of sex in its education programs and activities, including admission and employment, in accordance with Title IX of the Educational Amendments of 1972.
Internal Number: R-032494
About Texas A&M University - Central Texas
Texas A&M University-Central Texas is an upper-level university offering junior and senior-level coursework needed to successfully complete baccalaureate degrees and all coursework leading to the completion of graduate degrees. The University is committed to high quality, rigorous, and innovative learning experiences, and prepares students for lifelong learning through excellence in teaching, service, and scholarship.