A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Emergency Department is committed to the provision of high quality health care services for adults and children. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals to join our clerical team and share our goal of creating the ideal experience for our patients, families and staff.
The Patient Services Associate (PSA) is an essential member of the Emergency Department (ED) team, providing clerical support for patients, staff, families and visitors in Adult and Children’s Emergency Services. With key roles across all ED treatment areas, the PSA has a critical role in ensuring optimal and safe patient care, enabling medical and nursing staff to do their work efficiently and in compliance with hospital policies and procedures.
Provide exceptional, patient and family centered customer service.
Cultivate an atmosphere of respect, courtesy and teamwork in speech, manner and tone.
Develop Lean competencies and actively participate in Lean work processes, team huddles and continuous process improvements.
As Check-in clerk, partner with Triage team to greet arriving patients, families and visitors.
Create electronic health record encounter for new patients presenting to Adult and Children’s Emergency Service.
Enroll patient for text message updates.
As Unit Host and Visitor Center Liaison, greet and assist visitors and families.
Assignments include AES and CES Waiting Rooms and AES Visitor Center.
As Unit Clerk, provide operational support to multidisciplinary teams across all ED treatment areas.
Respond to patient requests via nurse call system; refer request to appropriate staff.
Answer and screen all calls from outside facilities, referring physicians, patients and visitors.
Facilitate the transfer of patients to and from the ED from external sites of care.
Scan and upload medical documents and diagnostic images to electronic medical record.
Respond to emergent situations in a calm and professional manner.
Communicate, trouble shoot, and escalate concerns and issues.
High School diploma or an equivalent combination of education and experience is necessary.
2 years of experience in a face to face, high volume customer service setting.
Demonstrated excellent verbal and written skills.
Ability to work well independently as well as collaboratively within a team setting.
Strong organizational and prioritization skills are required along with outstanding customer service skills.
Demonstrated record of excellent attendance, punctuality and dependability.
Exhibits professional and positive image when interacting with others
Able to handle multiple responsibilities in a fast-paced environment with accuracy.
Demonstrated ability to work well under pressure and meet deadlines.
Demonstrated strong problem-solving skills.
Ability/Flexibility to move from position to position during the shift of work.
Exceptional interpersonal skills.
Demonstrated active listening, written, verbal, and information technology skills.
One-year ED, acute care or clinic experience
Experience with Epic or other electronic health record.
Demonstrated proficiency with Microsoft Office applications, MiChart, Outlook, and the ability to navigate between these systems.
Experience working within a large, complex healthcare setting.
Knowledge of Michigan Medicine policies and practices
This is a 32 hour per week position on the evening shift working 4-8 hour shifts; 3:00pm-11:30pm. The Emergency Department is a 24/7 unit including weekends and holidays. Employment requires set every other weekend rotation and a three holiday commitment annually. Please note that the work schedule for the first two weeks of orientation will be 5 days/week on the day shift.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 189331
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.