The PAS Specialist schedules and coordinates multiple clinic and ancillary appointments for patients seen in the Pediatric Specialties clinics. This position is the first point of contact for potential and established customers. This position requires high volume phone work and high volume EMR work queue and in-basket processing. This position will be responsible for making outgoing callsand receiving incoming phone calls to schedule new and return patients. Additionally this position is responsible for maintaining a high volume fax machine for the Pediatric Specialty Departments. This position will also servetoback up the Pediatric Specialties front desk during PAS staffing shortages. Prompt and professional communication with provider and RN teams is essential to ensure a positive experience for patients. Excellent customer service skills are essential to succeed in this position.
Provides high quality customer service to both external customers (patients and families, referring providers and insurance carriers) and internal customers (OHSU and DCH providers, staff and employees) that meets or exceeds the service standards of the health care industry and OHSU/DCH. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs and a continuous, seamless, follow through.
Makes outgoing phone calls to schedule patient appointments
Answer incoming phone calls on the clinic scheduling line
Processing in-basket message requests
Uploading faxed medical records to the EMR
Front Desk Support
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
Basic computer keyboarding skills including typing of 30-45 wpm
High School Diploma
Experience with high phone call volumes
Experience working large volume referral work queues with strict processing metrics.
Skills communicating and working with large specialized provider teams.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm