Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Surgery, Division of Urology. The position is located at Wohl Hospital. This position is for the Medical School Campus.
Serves as the lead Billing Associate; plans, organizes, gives direction, and assists in aspects of the scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.� These activities take place over the phone or by email, with no patient contact.
PRIMARY DUTIES AND RESPONSIBILITIES:
Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes, and documentation using department-approved monitoring tools.
Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed.� Works with others to solve problems of a moderate or complex nature.
Assists in management of providers’ schedules, scheduling templates, and master schedules according to physician protocols and management direction.�
Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
Assists in coordination of staff vacations, schedules, and coverage, time sheets and accruals.
Plans, schedules, and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
Coordinates ordering and monitoring of supplies, equipment, mail, and related operational services as needed.
Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards.
Complies with OSHA, state, and federal regulatory sources/standards.
Serves as backup for staff during peak times, vacations, illnesses. Provides patient scheduling services to include collecting demographics and insurance registration.
Prepares custom reports as directed by management.
Participates in quality improvement activities to ensure appropriate clinical outcomes,
Performs other duties as assigned.
High school diploma or equivalent high school certification with five years of experience in a medical office environment or related field.
Knowledge of medical terminology; extensive telephone experience with demonstrated exceptional phone etiquette; experienced in a managed care setting.
Experience using the Epic System; familiar with WUSM services and programs.
Extensive knowledge of data entry/computer experience with an automated scheduling system.
Working knowledge of general office equipment and computers.
Organization and communication skills that require discretion with confidential information.
Experience working independently,
Able to prioritize multiple tasks.
Ability to handle busy phones and capable of working in a fast-paced environment.
Strong interpersonal skills.
Able to handle stressful situations and have excellent decision-making skills.
Applicant Special Instructions:
JOB LOCATION/WORKING CONDITIONS/EQUIPMENT: Fast-paced office space with heavy volume of telephone calls; high stress caused by work deadlines, periodic crisis management; and patient/family physician telephone interaction.
The hiring range for this position is $19.18 - $24.47 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.