Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is for the Faculty Practice Plan, Streamlined Referral Program. The position is located at 4240 Duncan Ave. This position is for the Medical School Campus.
Functions as a liaison between referring physician offices, patients and WU specialists to coordinate the scheduling of specialty appointments and testing.
PRIMARY DUTIES AND RESPONSIBILITIES:
Processes referral requests from referring physician offices for specialty appointments and testing.
Communicates scheduled appointments/testing to patients/delegated representatives and the referring physician offices.
Documents status of referral request and communication with specialty office and patient/delegated representative.
Provides timely service with an emphasis on superior customer-focused, personalized service.
Maintains a working knowledge of WU specialty practices and their operational systems, policies and procedures for scheduling appointments.� Stays abreast of new services, new faculty and areas of interest.
Maintains working knowledge of managed care contracts and coverage to assist staff and referring offices with scheduling of appointments, precertification requirements, etc.
Other duties as assigned.
High school diploma or equivalent high school certification required with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Working knowledge of existing technologies and software programs including, but not limited to, Microsoft Office and Epic.
Customer service focus in all aspects of job functions, providing superior service to all customers.
Able to maintain confidentiality and professional demeanor at all times.
Organized and ability to prioritize tasks.
Attention to detail.
The hiring range for this position is $15.85 - $19.43 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.