The Infrastructure and Operations (I&O) unit within the Office of Information Technology (OIT) focuses on technology services such as computing and storage, endpoint management, networking and connectivity, and front-line technology support to students, faculty, and staff.
Under the senior director of infrastructure and operations, this position works directly with the management staff reviewing and proactively problem solving for IT services, providing guidance and direction on IT Service Management and Infrastructure Library (ITSM/ITIL), and managing the teams' administrative operations in relation to the continuation of technology services and their operations.
The position creates and presents plans, processes, and procedures to ensure the effective and efficient functionality of the unit in support of strategic initiatives, enablement of high quality technology services to end users, and to ensure services are in place to meet institutional needs. The position also consults with faculty, staff, and IT partners to assess their technological needs and recommends existing OIT services or facilitates the development of new services to meet their goals.
The ideal candidate will be organized, communicate effectively with technical and non-technical audiences, and have an ability to independently manage complex tasks and competing priorities with urgency. This position further assists with administration of resources, finical reporting, IT service metrics, and long term planning.
Position Status: Full-Time
Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.
Internal Number: 24560
About Rice University
As a leading research university with a distinctive commitment to undergraduate education, Rice University aspires to pathbreaking research, unsurpassed teaching and contributions to the betterment of our world. It seeks to fulfill this mission by cultivating a diverse community of learning and discovery that produces leaders across the spectrum of human endeavor.