The Director, Support Services at the Stony Brook Cancer Center (SBCC) is a highly experienced leader focused on ways to support and expand the Cancer Center's Patient Support Services programs. This role develops strategies and initiatives to support the of the center's patient support programs, including assessment of current service offerings and direct management of programs offered. This role requires critical thinking skills, an in-depth knowledge of issues and services that support cancer patients and their families and autonomous leadership in a matrix organizational structure.
The Director role develops and leads the design, implementation, and management of the cancer center's patient-centered support services and provides oversight and coordination, with a focus on identifying and meeting the needs of this vulnerable patient population while ensuring patients' needs are met for services, psychosocial support and related activities. This role works closely with various stakeholders and departments, including but not limited to operations, nursing, social work, patient advocacy, volunteer, navigation, finance, marketing, community group leaders, donors and others and provides leadership and oversight within the cancer center to all providers of support services.
Duties of the Director Support Services, SBCC may include the following but are not limited to:
Leads the administration of patient support groups and programs that address the serious social and emotional needs of cancer patients and their families. Develops, oversees and executes strategic and measurable cancer patient support programs that align with patient and clinical stakeholder needs.
Works strategically to identify gaps in cancer support offerings and works toward multi-disciplinary solutions by developing, implementing, and evaluating educational programs to meet specific needs for patients, family, and staff members. Ensures that the strategies, priorities and operations of the cancer support programs are aligned with hospital goals and services.
Designs and develops a support model to include emotional, psychological, and resource support of patients. Provides guidance for financial and clinical navigation team.
Collaborates with physicians and clinical and administrative staff to develop partnerships and foster positive working relationships in coordination of services.
Serve as lead point of contact for community patient advocacy groups to support programs within the cancer center; establish positive relationships with providers, patients, caregivers and advocates. Develop and maintain positive community and stakeholder relationships at all times.
Establishes strategic goals, tactical action plans, measures of success, and evaluation. Acts as a subject matter expert and works as a liaison for the various stakeholders along the journey of a cancer patient that are essential to the program or service.
Reports out to Cancer Center leadership on program metrics and strategic initiatives.
In compliance with the Commission on Cancer Program Standards as well as Cancer Center leadership and hospital requirements, coordinates reporting for Cancer Distress, Navigation, Psycho-social and Support Services and Survivorship.
Develops and oversees implementation and ongoing evaluation and operation of cancer support programming. Maintains in-depth knowledge of the cancer patient support community; keep cancer center leadership and cross-functional stakeholders informed of relevant opportunities and milestones
Lead and manage Cancer Patient Support Programs, including leadership of the Cancer Center Patient and Family Advisory Council in alignment with Hospital PFAC policies and procedures. This includes planning and execution, management of initiatives and engagements with patients and advocacy groups, to gather patient perspectives and to deliver that feedback effectively to stakeholders for integration with program offerings.
Develop and implement the strategy for corporate sponsorships associated with our patients, including but not limited to national organizations such as the American Cancer Society, Leukemia and Lymphoma Society, Cancer Care, PanCan, Komen, Lustgarten, NOCC, Livestrong, as well as local organizations.
Manage cancer center's assigned volunteers, including working with the appropriate departments to ensure compliance with recruitment, training and supervision of employees and family volunteers. Coordinates and manages on site Pet Therapy, Art Therapy, patient, family and survivorship engagement and all parties eligible to provide services to our patients.
Responsible within the Cancer Center for coordinating reporting and activities associated with patient feedback, including Press Ganey survey data and other methods, in alignment with hospital policy.
Work collaboratively and cross-functionally within and beyond the Cancer Center to integrate program offerings with other hospital departments and key stakeholders.
Proactively looks for funding opportunities, grants, etc. for oncology support services and coordinate applications/approach in conjunction with Development.
Identifies oncology best practices local and nationally and facilitates implementation of such practices.
Continuously assesses patient, caregiver and staff needs in regards to oncology support services and patient experience.
Coordinate data collection, including collection and inputting of data for monthly reports and any stewardship of grants, as required. Monitor and record family member activities and attendance.
Foster an environment of cooperation, teamwork and mutual respect.
Fosters an environment of continuous performance improvement and professional development.
Prepares and manages budget for the department and ensures expenditures are within budget.
Collaborates with survivorship nurse practitioner to continuously update, improve, and coordinate content for survivorship program.
Supports and advances a culture of exceptional patient experience across the Cancer Center at all times.
Participates in multidisciplinary quality and service improvement teams as appropriate.
Able to work autonomously in a fast-paced environment.
Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate, including activities in the evenings and on weekends.
Enhances professional growth and development by maintaining active membership in relevant professional affiliations and attending educational conferences and programs, with leadership approval.
Performs other duties as assigned.
Master's degree in health care or related field plus a minimum of 10 years progressively more responsible related professional experience in cancer patient support services or cancer patient advocacy that has allowed candidate to grow in knowledge and expertise of cancer and cancer support services.
Knowledge of customer service theories and practices, and knowledge of health care services and patient relations preferred.
Must be able to demonstrate the ability to work well with others.
Must be proficient in reporting and presentation preparation to audiences of all levels.
Strong organizational and program development skills.
Strong written and verbal communication skills.
Strong people skills, including problem solving, resourcefulness, mentoring, and empathy.
Computer proficiency in Microsoft Office Applications and EMR applications.
Able to perform duties autonomously.
Must demonstrate tact and professionalism and exemplary patient/ customer relations skills.
Minimum of 2 years of experience in patient experience initiatives.
Special Notes : Resume/CV and cover letter should be included with the online application.
Posting Overview : This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions maybe subject to changes in pass days and shifts as necessary.
This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to start date, the selected candidate must meet the following requirements:
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
Complete electronic reference check with a minimum of three (3) professional references.
Successfully complete a 5 panel drug screen*
Successfully complete a Background Check investigation.
Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination .
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewedhere.
Visit ourWHY WORK HEREpage to learn about the total rewards we offer.
Official Job Title: TH Senior Staff Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Cancer Center-Stony Brook University Hospital
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.