As Cornell University's online learning unit, eCornell delivers online professional certificate programs to individuals and organizations around the world. Certificates are designed and developed as a collaborative effort between Cornell University faculty and eCornell's professional instructional design and development teams.
eCornell offers more than 100 Certificates in a wide range of topics, including leadership and management, data science, engineering, marketing, technology, human resources, healthcare, hospitality and more. New programs are being launched constantly. Short courses (most are 2-weeks) with small cohorts are designed to be interactive, and to help learners gain skills they can immediately apply in their organizations.
The eCornell Vertical Lead (Program Facilitation Lead) for Hospitality and Foodservice Management will be part of a leadership team growing and further developing program facilitation at eCornell.
The Vertical Lead, Hospitality will:
Fill a multifaceted function involving facilitation of online courses, support for the growth and professionalization of eCornell's corps of online course facilitators, as well as interfacing with design, development, and operations teams to support the continuous improvement of eCornell's online learning products and experiences specific to the Hospitality, Foodservice Management, Commercial Real Estate, and adjacent fields.
The person filling this position must be credible in the field, but also an effective leader with a natural predisposition for driving the effectiveness of others. The right candidates will have a broad understanding of the hospitality industry landscape, which will enable them to aid in the development, support, and maintenance of online learning programs.
Academic & Professional Experience:
Graduate degree (master's or higher or equivalent) in a hospitality-related field;
10+ years of progressively responsible and recent experience in the field;
3+ years instruction, coaching, or other relevant educational activities;
Or equivalent combination of education and experience.
Knowledge, Skills, and Abilities:
Excited by learning new technologies, systems thinking, problem solving, and overcoming obstacles.
Superior leadership, interpersonal, and communication skills.
Motivates, remains positive, engages team members, and leads by example.
Interacts in a cooperative and professional manner with team members.
Delivers quality customer service with high student satisfaction rates.
Utilizes a variety of methods and media to deliver results--whether for other facilitators, students, or colleagues.
Innovative critical thinking and problem solving skills.
Thinks and works independently and as a part of a team to solve complex problems and remove barriers to success for groups and/or individuals.
Utilizes data and other forms of evidence to inform decision making.
Unquestionable work ethic.
Supports a learner-centered service approach for adult learners.
Prioritizes and organizes high volumes of work, ensuring attention to detail.
Additionally, preferred qualifications include:
Experience coordinating and facilitating asynchronous online learning for professional and/or higher education audiences.
Appropriate additional industry certifications in alignment with degree and field of expertise.
There is no VISA sponsorship or relocation assistance available for this position, and the Vertical Lead needs to be a current U.S. resident.
This is a full-time, exempt, benefits-eligible position.
This position is remote. Any U.S. location permissible.
Infrequent travel to Ithaca and/or Rochester, NY may be required.
University Job Title:
Teaching Supp Spec IV
Pay Rate Type:
Number of Openings:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at firstname.lastname@example.org.
For general questions about the position or the application process, please contact the Recruiter listed in the job posting.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00023830
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.